Housing Officer – Damp and Mould

Job not on LinkedIn

🔥 2 minutes ago

🇬🇧 United Kingdom – Remote

💵 £29k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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Stonewater

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

🏗️ Construction

🏥 Healthcare

📦 Logistics

Construction • Healthcare • Logistics

Stonewater is a registered social landlord and housing association that provides safe, affordable homes across the UK, offering rental, shared ownership and purchase options. It also operates specialised services including retirement and supported living schemes, domestic abuse refuges, LGBTQ+ safe spaces, and young people’s foyers, with a mission focused on enabling people to have a place they can call home. Stonewater emphasizes employee development and inclusive culture as part of its organizational values.

📋 Description

• Deliver excellent frontline housing management services to customers • Manage complex customer enquiries and provide clear solutions and next steps • Support customers experiencing safeguarding concerns, domestic abuse, financial hardship and other complex needs • Build trust and confidence through compassionate and effective communication • Collaborate with internal teams and external agencies to achieve positive outcomes • Promote and support the use of digital services and innovative solutions • Use customer feedback, data and insights to identify service improvement opportunities • Own customer journeys and ensure customers feel listened to, respected and valued • Manage a varied caseload and build relationships with customers, colleagues and external partners

🎯 Requirements

• Experience in a customer-facing role • Experience managing safeguarding concerns and supporting vulnerable customers • Excellent communication, influencing and negotiation skills • Ability to build effective relationships with a range of stakeholders and partners • Experience working with digital systems and embracing new ways of working • Commitment to continuous improvement, innovation and delivering value for money • Strong problem-solving skills and ability to think beyond established processes to find the right solution for customers • Satisfactory Disclosure and Barring Service Check, if applicable • Satisfactory references • Valid Right to Work document • May require specific qualifications, skills, knowledge and behaviours to meet the Competence and Conduct Standard for Social Housing

🏖️ Benefits

• £3,715 car allowance • Full-time employment • 37.5 hours per week • Professional qualification study support may be available if not already qualified • Disability Confident Employer workplace support for disability, mental health and wellbeing