Rents & Service Charges Coordinator – FTC

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Stonewater

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

🏗️ Construction

🏥 Healthcare

📦 Logistics

Construction • Healthcare • Logistics

Stonewater is a registered social landlord and housing association that provides safe, affordable homes across the UK, offering rental, shared ownership and purchase options. It also operates specialised services including retirement and supported living schemes, domestic abuse refuges, LGBTQ+ safe spaces, and young people’s foyers, with a mission focused on enabling people to have a place they can call home. Stonewater emphasizes employee development and inclusive culture as part of its organizational values.

📋 Description

• Responding to customer enquiries regarding rents, service charges and invoicing, providing professional and timely resolutions. • Supporting the administration and issuing of service charge invoices and Section 20 notices. • Assisting with the calculation of rents and service charges for new homes and re-lets. • Supporting projects that improve service charge processes, accuracy, efficiency and customer experience. • Building effective relationships with managing agents and key stakeholders across the business. • Providing administrative support to the wider Rents & Service Charges team as required.

🎯 Requirements

• A strong commitment to delivering excellent customer service. • Excellent organisational skills and the ability to manage a varied workload. • Strong numerical skills with confidence interpreting financial information. • Good working knowledge of Microsoft Office, including Excel. • The ability to explain complex information clearly and simply. • A proactive and flexible approach, with the ability to work independently and as part of a team. • Experience working with spreadsheets and performing calculations. • Excellent communication skills and a positive, solution-focused mindset.