Client Operations – Delivery Lead

🕒 July 25

🇺🇸 United States – Remote

💵 $110k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 42%

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Storyteller

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

📣 Marketing

💼 Consulting

📦 Logistics

Marketing • Consulting • Logistics

Storyteller is a developer-focused platform that provides embeddable SDKs, APIs and a CMS to add Stories and TikTok-style vertical video feeds to mobile apps and websites. It offers purpose-built native SDKs for iOS, Android, React Native and Web, plus content management, analytics, native ad support and enterprise features (SSO, SLAs, integrations) so companies can accelerate delivery of immersive short-form content and boost user engagement and revenue.

📋 Description

• Lead and develop the multidisciplinary team delivering work for the account • Maintain clear operating picture across priorities, owners, deadlines, dependencies, risks, and decisions • Set the team's workload and standards, inspect delivery, intervene when quality or performance slips • Run high volumes of work across content, publishing, design, analytics, client projects, releases, integrations, and AI-enabled services • Turn unclear requests into practical plans: outcome, scope, owner, next action, dependence, deadline • Work closely with design, content, product, engineering, support, and client leaders • Lead large, ambiguous operational projects, including audits and migrations • Prepare concise, accurate client updates and lead day-to-day delivery conversations • Make sensible day-to-day decisions independently and escalate necessary decisions

🎯 Requirements

• High agency: create forward motion without waiting for perfect instructions • Strong judgement: decide what matters now and what needs escalation • Direct people leadership: set standards, allocate work, coach people, handle performance problems • Operational grip: run several different workstreams without losing detail • Numeracy and analytical ability: interrogate data and turn it into decisions • Clear communication: explain complex work simply to team members and stakeholders • Cross-functional range: comfortable working across content, design, analytics, projects, product, engineering • Systems thinking: improve mechanisms behind work instead of manual effort • Practical AI fluency: use AI to improve operating loops and drive adoption • Attention to detail: notice small errors that can become larger problems

🏖️ Benefits

• 33 Days Paid Leave • Opportunity to work close to major basketball and sports clients • Modern tooling environment where we expect thoughtful use of AI to improve speed, quality, repeatability, and team performance

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