Senior SAP Support Consultant, UK Payroll

🕒 May 6

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🧾 Payroll

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Strada

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

Strada is a global services company specializing in providing people-first solutions designed to enhance workforce management through technology. With over 30 years of experience and coverage across 180+ countries, Strada offers a range of services including global payroll solutions, HR and benefits administration, and expert guidance on platforms such as Workday and SAP. The company focuses on optimizing employee performance and operational efficiency, helping organizations transform their HR functions by leveraging AI and advanced technology.

📋 Description

• Provide application support to payroll customers through advice, guidance, and appropriate technical activities. • Manage incidents, requests and changes from external customers using the ServiceNow tool in a timely and accurate manner, using ITIL principles. • Provide functional analysis and guidance on UKI payroll processing queries. • Act as the lead for the UKI Payroll AMS team, acting as a mentor to junior colleagues, chairing the daily standup call and working alongside the management team to advise on planning and knowledge transfer activities. • Act as a Single Point of Contact (SPOC) for one or more customers, to provide a key point of contact with in-depth knowledge of their setup and payroll processing cycles. • Ensure client documentation is updated to reflect changes made to their systems. • Manage change requests (typically less than 20 days) from requirements gathering to estimation, unit testing and deployment, to deliver high quality solutions which meet our customers’ business requirements. • Provide updates on status and progress to the SAP Support Lead via daily standup calls to flag blockers and share information with the wider team. • Join customer facing issues calls to provide updates on incidents logged with the team. • Use analytical skills to identify and resolve defects, ensuring the customer is happy with the resolution provided. • Resolve complex defects related to overtime, social security calculation, legal reporting, allowances, sickness, taxes, posting, payslips, RTI and other UK specific payroll areas. • Work according to Strada best practices around change and release management. • Manage the testing and implementation of SAP patches including HRSP and CLC updates. • Support End of Year/Start of Year processes alongside the customer’s payroll team.

🎯 Requirements

• Must have hands on experience of UKI Payroll – Schemas, PCRs, wage type creation, basic pay configuration, etc. • Proven experience working with SAP Payroll systems (SuccessFactors ECP is a plus) providing maintenance, troubleshooting, configuration and support. • Ability to prioritise work across multiple clients to ensure that deadlines are met and contractual SLA targets are achieved. • Strong communication skills to update customers using business rather than technical language. • In depth knowledge of payroll processes, systems, and UKI legislation. • Excellent communication and presentation skills. • Ability to build rapport with stakeholders at all levels. • Strong analytical and problem-solving skills with great attention to detail. • Ability to work both independently and as part of a team. • Flexibility around working hours if required due to critical payroll issues or escalations. • Systems implementation experience is not mandatory but would be beneficial. • Appetite to become a subject-matter expert on SAP SuccessFactors Employee Central Payroll (ECP) modules.

🏖️ Benefits

• Competitive salary. • Dedicated training programme, including ECP certification via SAP. • Contribution pension scheme. • Private medical insurance. • Life insurance. • Income protection insurance. • Fully-remote, flexible working options. • 25 days holiday per year in addition to public holidays (+ opportunity to buy/sell holiday days).