Uninsured Recovery Specialist

🕒 October 27

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 18%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Strala

WebsiteLinkedInAll Job Openings

11 - 50 employees

🛡️ Insurance

🤖 Artificial Intelligence

🤝 B2B

💰 Pre seed on 2025-03

Insurance • Artificial Intelligence • B2B

Strala is a claims management and subrogation company (Strala Group Inc. ) that partners with captives, self-insured entities, and MGAs to recoup losses, close claims faster, and provide live risk visibility. They operate as an end-to-end TPA offering services across the claims lifecycle—AI-assisted FNOL intake, coverage verification, investigation and fraud detection, estimating, claims adjustment, resolution, subrogation and recovery, and QA/oversight—combining deep industry adjuster expertise with a fully auditable AI-powered system and dashboards for real-time risk and reserve management.

📋 Description

• Manage uninsured and contractual recovery files, including accidents and unreturned rental vehicles, from initial review through resolution • Review claim documents, rental agreements, vehicle return records, liability information, and loss amounts to establish a clear basis for recovery • Locate and contact responsible parties, explain outstanding obligations, and address questions or disputes professionally • Negotiate settlements and payment arrangements within authority, considering individual circumstances and ability to pay • Monitor payment plans, follow up on missed payments, and determine appropriate next steps • Identify files requiring further investigation, management review, or referral to approved collection or legal partners • Maintain accurate records of communications, negotiations, payments, and decisions • Work closely with claims handlers, rental operations, and recovery teammates to confirm vehicle status, resolve missing information, and move files forward • Meet recovery, service, quality, and productivity goals while following company policies and applicable requirements • Share ideas that improve recovery processes and the experience of people interacting with the team

🎯 Requirements

• Experience in insurance claims, recoveries, subrogation, collections, or a related customer-facing negotiation role • Strong communication skills and the ability to handle sensitive or difficult conversations calmly • A practical approach to negotiation, balancing recovery opportunities with realistic outcomes • Strong organization and follow-up skills, with experience managing multiple files and deadlines • Attention to detail and confidence reviewing documents, calculating balances, and recording decisions • Comfort working with claims systems, spreadsheets, and digital communication tools • Integrity, empathy, and good judgment when handling personal and financial information • Experience with motor claims and uninsured motorist recoveries (nice to have) • Familiarity with liability assessment, recovery documentation, and payment plan management (nice to have) • Experience recognizing financial hardship and handling disputed claims (nice to have)

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