Support Engineer

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March 15

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Strapi

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SaaS • API • eCommerce

Strapi is an open-source headless CMS renowned for its flexibility, allowing developers to create APIs and integrate them with any frontend using REST and GraphQL. It provides a robust platform for content management, personalization, and collaboration, making it easy for content managers to edit, publish, and translate content. Strapi supports both self-hosted and cloud-based hosting solutions, offering an enterprise-ready edition and a marketplace for plugins and integrations. It caters to a variety of use cases, including eCommerce, mobile applications, and corporate websites, ensuring secure and structured content delivery across different platforms.

51 - 200 employees

☁️ SaaS

🔌 API

🛍️ eCommerce

💰 $31M Series B on 2022-06

📋 Description

• Location: EMEA (Romania, Lithuania, and Poland only) • In the digital age, content rules. • More people are now involved in creating and distributing content than ever before. We have all become the media; the media has been marginalized, and brands are now broadcasters. • Everyone has a story to tell or something to sell. There is a need to create, connect, post, publish, showcase, and share. • So, say hello to Strapi! We exist to fuel the world’s creativity and productivity by unleashing the power of content. • Beyond a headless CMS, we are building an open composable content platform with infinite customization capabilities, the largest open-source community, and a broad open ecosystem. • Strapi has a caring, transparent, and collaborative culture as a whole, but every team creates its own energy and environment. • At Strapi, we don't expect you to meet all of the requirements of the Support Engineer role. If you believe in what you have to contribute and in your ability to elevate the team, we want to hear about your story. • On a daily basis, you will work with both the community users and clients of Strapi. The support team is answering community technical questions on the different platforms we have. We also dig deep into the product to find workarounds to unblock users in their project development. We are currently working on the restructuring of all technical resources we have, you will be involved in this massive task. • The User Success Team culture is at Strapi, we are a team of experts comprising support engineers and customer success managers who are passionate about helping Strapi customers and other Strapiers.

🎯 Requirements

• Strong proficiency in React and Node.js. A general understanding of our stack Redux, Saga, Styled-components, Webpack, Koa, and REST/GraphQL • Significant experience with web development and technical support • A passion for learning, teaching, and helping others • Excellent communication and presentation skills • 3 years experience with Javascript, including at least 3 with React and Node.js • Familiarity with common front-end and back-end development tools • Fundamental understanding of common application deployment systems such as CI/CD pipelines, cloud hosting, PaaS systems, and security frameworks • Experience with working remotely a big plus.

🏖️ Benefits

• Work from anywhere: We're a remote-first company, so we can work wherever our home is. And WiFi. • Expanded health benefits: Including premium medical, dental, and vision coverage. • Equity for everyone: We win together. On top of a competitive salary, every Strapier has equity that grows with you in the company. • Parents on a mission: 16 weeks of fully paid parental leave for every new Strapi parent. • You'll always be up to date: We’ll cover all hardware and software needed, so you’re always with the latest versions. • Grow as you are: From day one, we provide budget and tools to learn and grow both professionally and personally. • Offsite: We all gather physically or virtually twice a year. • Mental health support: We offer Moka.care one-on-one sessions with certified specialists. • Referral program: $1500 if you refer someone to Strapi and they are hired. • Vacation & Emergency days: At least 25 days of paid vacation. 5 paid emergency days per year, for each Strapier in trouble (miscarriage, grief, domestic violence, sick kids or dependents) who needs a day or a few days off to manage it.