IT Technician

🕒 July 14

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Strategic Growth Partners

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚖️ Legal

📦 Logistics

🏥 Healthcare

Legal • Logistics • Healthcare

Strategic Growth Partners is a consulting and services firm that helps organizations navigate and win government contracts, with end-to-end support across GovCon compliance, business development, proposals, pricing, back-office operations, and mergers & acquisitions. The firm emphasizes Tribal 8(a) strategy and partnerships, grant writing, federal/state/local contracting, and provides training, compliance accelerators, and tailored growth strategies backed by decades of federal and private-sector leadership experience.

📋 Description

• To diagnose, maintain and repair IT systems. • Gather details from staff and systems, possess clear communication skills, provide clear documentation on steps taken, enact any defined operating procedure and/or approved best practices per scenario. • To navigate, guide and apply necessary base configuration changes in various system interfaces. • Tier 1-2 End-user support including help escalating to contracted other 3rd party providers. • Simple migration tasks between software and applications. • Create and maintain technical documentation for both IT and End User audiences. • Other basic and intermediate IT administration tasks mutually agreed upon. • Maintain approved on-going training, research, and troubleshoot concepts in Dev environment. • Work with Managers and HR to Onboard/Offboard personnel. • Partake in company meetings. • Provide guidance, training, and mentorship to junior IT team members. • Work with diverse people, companies, time zones, platforms, and varying levels of demands. • Work on Special Projects for IT Division.

🎯 Requirements

• Associate's degree in Information Technology, Computer Science, or a related field, or equivalent combination of education and professional experience. • Minimum of 3 years of experience providing Tier 1 and Tier 2 IT support in a Microsoft-based environment. • Experience administering Microsoft 365, Azure/Entra ID, Exchange Online, SharePoint Online, and Windows 10/11. • Strong understanding of Active Directory, identity management, multi-factor authentication, BitLocker, and Microsoft licensing. • Experience supporting desktop hardware, laptops, printers, mobile devices, and remote users. • Experience using remote support and endpoint management tools. • Strong troubleshooting and problem-solving skills with the ability to prioritize multiple support requests. • Excellent verbal and written communication skills with strong customer service orientation. • Experience documenting technical procedures, support tickets, and system configurations. • Ability to work independently in a remote environment while collaborating effectively with distributed teams. • Strong organizational skills with exceptional attention to detail. • Ability to maintain confidentiality and appropriately handle sensitive information.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development