Customer Success Manager

🕒 May 9

🏖️ New Jersey, New York, +6 more states – Remote

🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 34%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Stravito

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🏢 Enterprise

☁️ SaaS

Enterprise • SaaS

Stravito is a flexible and user-friendly insights platform designed specifically for enterprises. It serves as a knowledge management tool, enabling organizations to centralize, manage, and leverage their collective knowledge effectively. By providing AI-powered search capabilities and a globally accessible library of insights, Stravito helps research and insights teams, stakeholders, and clients find relevant, tailored results swiftly. Often described as a personal Spotify for research or an internal Google, Stravito empowers enterprises to turn insights into actionable assets, minimizing the time and effort spent on information requests and integration with existing data sources.

📋 Description

• Manage, support and develop a portfolio of enterprise B2B customers • Connect with executive-level and day-to-day stakeholders to understand and develop expertise in user value and engagement drivers • Develop the business by identifying patterns and synergies between different end-user use cases • Proactively share customer learnings and insights with the broader Stravito team • Report to the Lead Customer Success Manager for the US • Work closely with Product, Tech & Design teams

🎯 Requirements

• 3–5 years of experience as a Customer Success Manager • Previous experience managing complex enterprise accounts • Customer mindset: ability to distinguish what is said from underlying drivers • Business orientation and focus on growing and scaling customers • Ability to thrive in start-up and remote-first environments • Strong interpersonal and communication skills • Fluency in English, spoken and written • Must reside in Georgia, Missouri, New Jersey, New York, North Carolina, Ohio, South Carolina, Texas, or Virginia

🏖️ Benefits

• Remote-first and globally spread team • Company events a couple of times each year • Fun, collaborative environment • Zero micro-management and autonomy to cultivate your own processes • Feedback for improvement • Competitive compensation package • Possibility of working with cutting-edge technology such as GenAI