Director of Operations

🕒 September 18

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 29%

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Streamside Parks

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51 - 200 employees

🏨 Hospitality

✈️ Travel

Hospitality • Travel

Streamside Parks is an operator of RV resorts and campgrounds across the United States. It manages a portfolio of branded properties — including Signature Parks and Classic Parks — and many named locations (e. g. , Twin Grove, Moose Creek, North Landing Beach, Indian Waters, Ardmore Lakes, Peach Queen, Rivertown Rose, and others). The company markets convenient, highway-adjacent RV parks with amenities like full RV hookups, WiFi, laundry, pet-friendly areas, pools, fishing ponds, cabins/cottages at some locations, and family-oriented activities and community events. Streamside emphasizes easy booking/check-in, modern-maintained facilities, traditional hospitality, and creating welcoming community experiences for short- and long-term stays.

📋 Description

• Lead, manage, and develop all Regional and District Managers, and through them, Property Managers and park teams portfolio-wide • Build a high-performing operations team; own hiring, mentoring, and succession planning at the district and regional level • Foster accountability and continuous improvement across the operations organization • Develop and execute operational strategy aligned with company growth objectives • Own portfolio-wide KPIs including revenue, occupancy, NOI, and guest satisfaction • Maintain visibility into district- and park-level performance to identify systemic issues and course-correct • Own portfolio-wide budget performance and review financial performance with Regional/District Managers • Implement best practices, process improvements, and operational efficiencies • Ensure compliance with industry regulations, safety protocols, and company standards • Enforce brand standards across the portfolio • Coordinate alignment between park-level execution and marketing, finance, CapEx/facilities, HR, and IT • Establish operating rhythms, reporting cadences, and review cycles • Drive company-wide initiatives through successful park-level execution • Ensure guest needs are met and exceeded; analyze guest feedback to drive service improvements • Provide senior leadership with updates on portfolio performance, risks, and initiatives • Communicate company goals and standards through management to park level

🎯 Requirements

• Ability to analyze park-, district-, and portfolio-level metrics and derive actionable insights • Capacity to develop and execute strategic operational plans aligned with business objectives • Strong understanding of branding principles and experience delivering the brand promise • Skill in cultivating and managing relationships with internal staff and external vendors • Proficiency in project management, including planning, budgeting, and resource allocation • Excellent verbal and written communication skills • Ability to provide strategic direction, motivate teams, and foster collaboration and innovation • Aptitude for identifying challenges, developing creative solutions, and adapting strategies • Flexibility to adapt to changing market dynamics, emerging trends, and evolving business needs in the RV park industry

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