Customer Success Engineer

Job not on LinkedIn

🕒 July 24

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Streem Energy

WebsiteLinkedInAll Job Openings

1 - 10 employees

⚡ Energy

🔌 API

Energy • Software • API

Streem Energy is a technology-driven company focused on automating the clean energy value chain. They offer a comprehensive platform for renewable asset and portfolio management, helping energy professionals optimize production, exchange, distribution, and consumption of energy using accurate data models. Their services include a data hub for monitoring and forecasting distributed energy assets, sales management tools, and pricing engines for renewable assets in post-subsidy markets. Streem Energy's integrated suite of data services brings together everything necessary to supervise and commercialize renewable energy portfolios, providing tools to connect and manage all energy assets in real-time.

📋 Description

• Ensure customer satisfaction by providing excellent customer support before, during, and after the deployment of Streem Energy's solutions. • Be responsible for interactions with German stakeholders (eg meter operators, grids). • Answer clients requests in a timely and accurate manner, always looking for simple and automated solutions to complex problems. • Monitor the Streem data quality overall to detect potential bugs and issues. • Establish a deep understanding of our clients’ business objectives, requirements, and KPIs. Reports clients needs and product feedback to ensure continuous improvement of our service. • Act as a strategic partner to our clients, advising them on best practices and identifying opportunities to optimise their use of our solutions.

🎯 Requirements

• A previous experience as an analyst, consultant and/or customer support in the SaaS or energy industry would be appreciated. • Strong analytical and technical skills with an ability to define, analyse, challenge or be challenged on complex dataset. • Some knowledge of data collection and analysis tools are expected with a strong willingness to learn and improve in this area • Strong interest for the renewable energy market and the green transition (previous experience in the energy market would be a plus) • Excellent communication skills in both English and German, with a demonstrated ability to communicate with clients at all levels and to solve problems effectively. • Strong organisational and time management skills, with a keen attention to detail.

🏖️ Benefits

• Flexible remote working to accommodate your schedule and personal requirements. • State-of-the-art tools and equipment, tailored to your working style and habits, so you can perform at your best.