Sumer
1001 - 5000 employees
🤝 B2B
💸 Finance
☁️ SaaS
B2B • Finance • SaaS
Sumer is an accounting firm dedicated to empowering businesses and helping communities prosper. They offer a wide range of services including accounting, tax, audit, advisory, and business services across the UK and Ireland. With a focus on freeing up time for clients and helping them navigate challenges, Sumer acts as a champion for small and medium enterprises (SMEs), leveraging technology to provide effective solutions and support community growth.
BAU 2nd Line Support Engineer
🔥 0 minutes ago
Azure
ServiceNow
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Sumer
1001 - 5000 employees
🤝 B2B
💸 Finance
☁️ SaaS
B2B • Finance • SaaS
Sumer is an accounting firm dedicated to empowering businesses and helping communities prosper. They offer a wide range of services including accounting, tax, audit, advisory, and business services across the UK and Ireland. With a focus on freeing up time for clients and helping them navigate challenges, Sumer acts as a champion for small and medium enterprises (SMEs), leveraging technology to provide effective solutions and support community growth.
📋 Description
• Act as a technical escalation point for hub IT analysts. • Diagnose and resolve incidents across: End-user compute (Windows, O365, devices), Identity and access (AD/Azure AD) and Core business applications • Manage ticket queues and ensure SLAs are met • Support incident resolution and root cause analysis • Work closely with offshore/remote teams to coordinate fixes • Maintain accurate documentation and knowledge base articles • Identify repeat issues and suggest improvements
🎯 Requirements
• Proven 2nd line support experience in enterprise environments • Strong troubleshooting skills across Microsoft stack • Experience with service management tools (e.g., ServiceNow, Jira, etc.) • Ability to manage workload independently in high-pressure environments • Strong communication and stakeholder management
🏖️ Benefits
• At Sumer, we know everyone’s journey is different. That’s why we’re committed to fairness, removing barriers, and giving people the support they need to do their best work. • Our values represent what matters most to us and guide how we work every day: We Shine Together, We Do the Right Thing, We Make It Count. • We know diverse teams make us stronger. That’s why we’re creating an inclusive workplace where everyone belongs and differences are valued and celebrated.
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