Talent Pipeline - Technical Support & Customer Success

July 12

Apply Now

Receive Emails with Similar Jobs

Sumo Logic

WebsiteLinkedInAll Job Openings

SaaS • Cybersecurity • Cloud Computing

Sumo Logic is a cloud-based machine data analytics company that offers a comprehensive platform for monitoring, troubleshooting, automating, and defending IT infrastructures. The company specializes in cloud security intelligence, leveraging AI and machine learning to provide enhanced observability and security threat detection. It is known for its powerful log management capabilities, which help organizations unlock cloud security and efficiently troubleshoot system issues. Sumo Logic's platform integrates seamlessly with cloud services, providing infrastructure monitoring and application observability to modernize IT operations. Their solutions are tailored to various use cases, including DevSecOps, cloud migration, and digital customer experience enhancement.

501 - 1000 employees

Founded 2010

☁️ SaaS

🔒 Cybersecurity

💰 $110M Series G on 2019-05

📋 Description

• Sumo Logic is always on the lookout for talented professionals to join our team. • Submit your application to express interest in potential engineering roles. • Stay top-of-mind as we grow our customer experience organization. • We regularly hire for Customer Success and Technical Support roles.

🎯 Requirements

• Experience in SaaS, subscription-based platforms, or technical support roles • Strong communication, empathy, and problem-solving skills • Familiarity with Salesforce, Gainsight, Zuora, Clari, or similar CRM/CS tools • Technical acumen across logging systems, cloud platforms (AWS/GCP/Azure), SIEM, scripting, or observability tools • Comfort with night shifts (US hours) and working independently in a fast-paced environment • Curiosity and eagerness to learn new tools and technologies

🏖️ Benefits

• Certain roles are eligible to participate in our bonus or commission plans • Benefits offerings, and equity awards