Customer Success Manager

🕒 2 days ago

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Sumsub

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

📋 Compliance

☁️ SaaS

🤝 B2B

💰 $30M Series B - Sumsub on 2022-12

Compliance • SaaS • B2B

Sumsub is a compliance-focused technology company that provides SaaS solutions for transaction monitoring, product compliance, and related operational and pre-sales support to businesses. The company appears to operate an online platform with roles across operations, legal/compliance, and technical support, and targets other businesses with its services and tools.

📋 Description

• Managing clients on all levels: technical, business, and product and help them succeed in their goals. • Managing and growing relationship with Key Client (stakeholders). • Identifying opportunities and potential challenges. • Providing clients with training and webinars. • Introducing clients to new features and handling new feature releases. • Providing client feedback internally. • Collaborating with Sales, Solution Architects, Partners, Product Management, Legal and Marketing teams as the client’s representative.

🎯 Requirements

• Advanced English. • Prior experience as a Customer Success Manager, Account Manager, or Business Development Manager in crypto, fintech, or payments spheres. • Basic understanding of KYC will be a big plus. • Proficiency in Google Sheets / MS Excel. • Strong analytical skills and proactive approach.

🏖️ Benefits

• Remote-first, trust-based culture. • No mandatory office days, no attendance trackers. • Extra time off including 10 personal days each year, seven sick days without paperwork. • Fair and transparent pay, benchmarked to the market. • Learning opportunities and covered role-specific events. • Fully covered team offsites.