Support Engineer – EMEA, Weekends

Job not on LinkedIn

🕒 July 31

🇪🇺 Europe – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

Where this job comes from

Posted on Supabase's careers page, not through a job board

First seen by Remote Rocketship July 31

Still open on Supabase's site. Checked 10 hours ago.

Logo of Supabase

Supabase

51 - 200 employees

Founded 2020

☁️ SaaS

🔌 API

🤖 Artificial Intelligence

💰 $80M Series B on 2022-05

SaaS • API • Artificial Intelligence

Supabase is an open source alternative to Firebase, providing a range of backend tools designed to help developers start and scale their applications effectively. It offers features such as a full Postgres database, authentication with Row Level Security, instant APIs, Edge Functions for custom code, real-time data synchronization, and storage for large files. Developers can integrate machine learning models, utilize RESTful APIs, and take advantage of platform-integrated best of breed products. Supabase is designed to be highly portable, extendable, and user-friendly, making it a powerful choice for startups and enterprises looking to innovate quickly and efficiently.

📋 Description

• Provide initial and timely responses to all support cases for a variety of topics • Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members • Monitor multiple feedback channels, e.g. Github Issues & Discussions • Identify where internal tooling might be developed or obtained to improve support efficiency • Reproduce issues, create test cases and improve test coverage

🎯 Requirements

• 3+ years of experience providing developer support to technical customers • Proficient in SQL (ideally PostgreSQL) • Excellent communication skills and fluency in English • Skilled in using Linux/Unix operating systems and the command line • Experienced working with GitHub Issues and Discussions • Familiar with popular JavaScript frameworks like React, Vue, and Svelte • Degree in Computer Science is a plus

🏖️ Benefits

• Fully Remote • ESOP • Tech Allowance • Health Benefits • Annual Off-Sites • Flexible Work • Professional Development

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