Senior Solution Engineer

🕒 June 9

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Supermicro

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1993

🔧 Hardware

🏢 Enterprise

☁️ SaaS

Hardware • Enterprise • SaaS

Supermicro is a leading provider of high-performance computing solutions, specializing in server technology and advanced infrastructure for enterprise applications. The company is dedicated to fostering talent and developing cutting-edge technology, creating a dynamic work environment where skilled professionals can thrive. With a focus on innovation and excellence, Supermicro delivers industry-leading products and services in the computing sector.

📋 Description

• Perform advanced on-site and remote diagnostics, troubleshooting, and repair of Supermicro servers and systems. • Lead preventive maintenance efforts and ensure adherence to SLA commitments and repair cycle times. • Serve as escalation point for complex technical issues and manage them professionally and efficiently. • Provide Level 3 support to channel partners, including resellers and distributors. • Support enterprise solutions, including GPU systems, networking, firmware/BIOS, and cable management. • Collaborate with TAMs, Service Managers, and Product Managers to develop service programs. • Train new service engineers and customers on hardware and support procedures. • Conduct lab-based simulations and tests to replicate and resolve field issues. • Manage service tickets using Supermicro’s Service Portal, ensuring timely and high-quality resolution. • Document fault triage, develop knowledge base content, and contribute to training materials. • Present technical findings and reports as needed.

🎯 Requirements

• Bachelor’s degree in Computer Science, Electrical/Computer Engineering, or related field; equivalent experience or military background also considered. • 5+ years of experience supporting and maintaining complex server, storage, and networking environments. • Deep technical knowledge of GPU platforms, BIOS/UEFI, storage protocols (SAS/iSCSI), Layer 3 switches, routers, and firmware configurations. • Proven field experience in break/fix support, with an emphasis on customer interaction and service delivery. • Familiar with both Windows and Linux operating environments; certifications are a plus. • Strong troubleshooting skills, including hardware diagnostics and software-related issue analysis. • Proficiency with BMC tools such as SMC IPMICFG and SUM (or equivalent like iLO/iDRAC). • Excellent communication, time management, and multitasking skills. • Ability to manage multiple cross-functional projects in a dynamic and fast-paced environment. • Capable of lifting up to 50 lbs and standing for extended periods. • Capable of speaking and writing both English and Arabic languages. • Familiarity with basic Linux navigation is required. • Maintain flexibility for shift work, weekends, and holidays, based on business needs.

🏖️ Benefits

• EEO Statement Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population.