Client Support Representative

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SupplyCore Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

🎖️ Defense

🏭 Manufacturing

💼 Consulting

Defense • Manufacturing • Consulting

SupplyCore Inc. is a company that provides tailored logistics support and special equipment for the military, civilian agencies, and allied governments. With over 35 years of service, SupplyCore specializes in the provision of special operational equipment, weapon systems support, and maintenance, repair & operations (MRO) requirements. They emphasize their commitment to enhancing military readiness, and are recognized for their contributions to military-friendly employment practices. Their services cover a broad range of needs including tactical gear, metals procurement, and support for tactical wheeled and commercial vehicle parts. SupplyCore is known for its dedication to sustaining and enhancing national and allied physical and human capital in both peacetime and contingency scenarios.

📋 Description

• Serve as the primary customer contact and liaison between customers and agencies for orders and issues • Collaborate with associates and departments to ensure smooth customer order processing • Provide solutions aligned with evolving customer needs • Proactively monitor customer accounts for potential growth in sales and services • Drive contract sales and service-job growth through exceptional customer service and regular outreach • Manage and document day-to-day communication, support, and problem resolution for assigned customer locations • Adhere to response times, escalation points, established time limits, and performance metrics • Maintain expert knowledge of assigned contracts and educate customers on contract guidelines and restrictions • Use internal systems to manage orders, quotes, proof of delivery, and service requests • Partner with associates and internal departments to deliver exceptional customer service

🎯 Requirements

• High School Diploma or GED equivalent • Military personnel with relevant formal training or experience may be considered in lieu of civilian experience • 2 years’ experience in a customer service position • Experience supporting government customers is helpful • Excellent written and verbal communication and people skills • Comfortable engaging customers to exchange information clearly and accurately • Highly meticulous and organized, with ability to execute multiple tasks and meet deadlines • Ability to shift focus and independently prioritize • Strong attention to detail and ability to understand multiple contracts and requirements • Self-driven and proactive, with accountability and initiative under minimal supervision • Agile, resourceful, and capable of using critical thinking to find creative customer solutions • Strong team-building qualities and ability to collaborate with internal departments • PC proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint

🏖️ Benefits

• 3 weeks of PTO with a generous accrual policy • Wellness Program • 14 company paid annual Holidays • Employee Assistance Program (EAP) • Flexible Work Life Balance • Nationwide Medical, Dental, Vision, & FSA • Casual Work Environment • Optional Additional Life Insurance • Progressive Associate Recognition Program • Short- & Long-Term Disability • Company Provided Professional development • Annual social and community events • Annual Education Assistance Program • Company provided PC and office supplies • 401K with bi-weekly Safe Harbor contributions