Client Support Representative

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SupplyCore Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

🎖️ Defense

🏭 Manufacturing

💼 Consulting

Defense • Manufacturing • Consulting

SupplyCore Inc. is a company that provides tailored logistics support and special equipment for the military, civilian agencies, and allied governments. With over 35 years of service, SupplyCore specializes in the provision of special operational equipment, weapon systems support, and maintenance, repair & operations (MRO) requirements. They emphasize their commitment to enhancing military readiness, and are recognized for their contributions to military-friendly employment practices. Their services cover a broad range of needs including tactical gear, metals procurement, and support for tactical wheeled and commercial vehicle parts. SupplyCore is known for its dedication to sustaining and enhancing national and allied physical and human capital in both peacetime and contingency scenarios.

📋 Description

• Serve as the primary contact for customers and liaison between customers and agencies regarding orders and issues • Collaborate with associates and departments to ensure smooth customer-order processing • Provide solutions in response to evolving customer needs • Proactively monitor customer accounts for potential growth in sales and services • Drive growth of contract sales and service jobs through exceptional customer service and regular customer outreach • Manage and document daily communication, support, and problem resolution for assigned customer locations while meeting response times and escalation points • Maintain expert knowledge of assigned contracts and educate customers on contract guidelines and restrictions • Use internal systems to place orders, prepare quotes, manage proof of delivery, and handle service requests within established time limits and metrics • Partner with associates and internal departments to deliver exceptional customer service

🎯 Requirements

• High School Diploma or GED equivalent • 2 years’ experience in a customer service position; experience supporting government customers helpful • Excellent written and verbal communication and people skills • Comfortable engaging with customers to exchange information clearly and accurately • Meticulous and organized, with ability to execute multiple tasks and meet deadlines • Ability to shift focus and independently prioritize • Strong attention to detail and ability to understand multiple contracts and requirements • Self-driven and proactive, with accountability and initiative under minimal supervision • Agile, resourceful, and able to use critical thinking to find creative customer solutions • Strong team-building qualities, including assisting team members and collaborating with internal departments • PC proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint • Formerly trained military personnel or candidates with relevant experience may qualify in lieu of civilian experience

🏖️ Benefits

• 3 weeks of PTO with a generous accrual policy • Wellness Program • 14 company paid annual Holidays • Employee Assistance Program (EAP) • Flexible Work Life Balance • Nationwide Medical, Dental, Vision, & FSA • Casual Work Environment • Optional Additional Life Insurance • Progressive Associate Recognition Program • Short- & Long-Term Disability • Company Provided Professional development • Annual social and community events • Annual Education Assistance Program • Company provided PC and office supplies • 401K with bi-weekly Safe Harbor contributions