Customer Support Representative – Bilingual, French

🕒 6 days ago

⚜️ Louisiana – Remote

⚜️ Louisiana – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

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Sutherland

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🏥 Healthcare

🛡️ Insurance

✈️ Travel

💰 $300M Secondary Market on 2014-10

Healthcare • Insurance • Travel

Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.

📋 Description

• Provide support for general billing inquiries • Access customer records and verify account information • Troubleshoot and resolve issues, determine causes when applicable, and escalate when necessary • Identify potential customer needs and recommend solutions • Follow up with customers as needed • Support customers of a global streaming media and entertainment company using various tools, resources, and applications

🎯 Requirements

• Experience working in a customer service or contact center environment • Passion for providing an exceptional guest experience • Experience with streaming services, including basic troubleshooting on phones and smart TVs • Proficiency in verbal and written French and English • Basic PC keyboarding skills • Microsoft Office experience with Outlook, Word, and Excel • Technical support experience • Strong problem-diagnosis and problem-solving skills • Ability to multitask using several applications simultaneously • CRM application experience preferred • Internet access speeds of at least 5 Mbps upload and 30 Mbps download • In-house network and hard-wired Internet connection capable of supporting call quality and high-speed response rates • Wireless and satellite Internet service providers are not compatible • Quiet, distraction-free, secure home workspace • Must live and work in the US at all times during employment

🏖️ Benefits

• Medical, dental, and vision benefits • EAP • Health and wellness programs • Generous PTO • Paid top-notch training • Great work environment • Promote-from-within advancement opportunities • Employer-supplied equipment