Clinical Support Specialist

Job not on LinkedIn

🕒 6 days ago

🇺🇸 United States – Remote

💵 $22 - $26 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Sound Physicians

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2001

🏥 Healthcare

🤝 B2B

Healthcare • B2B

Sound Physicians is a physician-led healthcare services company that partners with hospitals and health systems to deliver specialty clinical programs including emergency medicine, hospital medicine, critical care (including tele-ICU), anesthesia, and accountable care for long-term and assisted living settings. The company combines clinical leadership, operational optimization, and revenue-cycle support to improve patient outcomes, stabilize hospital operations, and maximize financial performance through tailored, on-site and virtual care models.

📋 Description

• Provide administrative and operational support for remote physician advisors • Serve as the primary point of contact when issues arise • Facilitate appeal letter requests by creating cases, preparing medical records, confirming deadlines, printing and mailing final letters, and calling payers to confirm outcomes • Maintain access to client EMRs and review training materials to become expert in EMR navigation • Prepare PDF extracts of key EMR components for physician advisor case review • Schedule peer-to-peer reviews between physician advisors and insurance company medical directors • Resolve issues preventing physician advisors from completing cases • Monitor and triage case requests to meet target completion deadlines • Assist with onboarding and training for remote clinical personnel and conduct physician training for EMR navigation • Coordinate conference calls between partner-site IT and clinical personnel • Coordinate mentor calls for clinical personnel • Triage calls during office hours and resolve client inquiries • Prepare PowerPoint presentations, Word documents, mail merges, and Excel spreadsheets • Complete initial partner hospital administrative setup in the Advisory Services workflow system • Perform general office work, including faxing, mailings, drafting letters, and ordering supplies and forms • Complete additional special projects as assigned

🎯 Requirements

• High School degree or GED or equivalent experience • Proficiency with Microsoft Office Suite • Advanced Outlook, Word, Excel, Visio, Microsoft Project, and PowerPoint skills • 2 years general business administration experience in a professional setting • Excellent general office skills, including computers, fax machines, printers, copiers, conference call setup, scanners, and mobile phone/email devices • Eastern Time Zone location or ability to work Eastern Time Zone business hours preferred • Demonstrated can-do attitude, coachability, customer focus, eagerness to learn, strong work ethic, adaptability, resourcefulness, commitment, and teamwork

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Health care and dependent care flexible spending account • 401(k) retirement savings plan with a company match • Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year • Ten company-paid holidays per year