Customer Service Representative

🕒 6 days ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $55k - $63k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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BCD Travel

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2006

💼 Consulting

📦 Logistics

🏨 Hospitality

Consulting • Logistics • Hospitality

BCD Travel is a leading business travel management company that simplifies the conversation around corporate travel by offering integrated solutions and services to meet various program goals. With a global network spanning over 100 countries, BCD Travel provides tailored travel management services, risk management solutions, and innovative tools to enhance the travel experience for organizations and their employees. Their expertise in the travel industry has earned them multiple recognitions, and they are committed to sustainability and optimizing business travel programs.

📋 Description

• Handle customer travel requests accurately using BCD Travel tools and systems • Research, resolve, and document customer issues and complaints within established timelines • Deliver exceptional customer service through empathy, effective communication, and problem-solving • Maintain high quality standards by following BCD Travel policies, procedures, and service guidelines • Meet or exceed individual and team performance goals and KPIs • Communicate professionally with customers, vendors, and internal teams, verbally and in writing • Manage follow-up activities and keep customers informed of issue status and resolution • Collaborate with team members and contribute to continuous process improvement • Perform quality control audits and adhere to SLAs and quality control requirements • Identify root causes and drive continuous improvement to achieve service and business performance goals

🎯 Requirements

• Customer service experience handling complex inquiries and issue resolution • Strong problem-solving skills and attention to detail • Ability to manage multiple priorities • Travel industry experience, including proficiency with airline reservation systems • Knowledge of ARC/BSP regulations • Experience with GDS Amadeus • Excellent communication skills and customer-focused approach • Ability to work independently, use sound judgment, and maintain flexibility with work schedules • Strong knowledge of air, hotel, and car travel products and client travel policies • Ability to meet schedule flexibility requirements and work different shifts according to business needs

🏖️ Benefits

• Flexible working hours and work-from-home or remote opportunities • Opportunities to grow your skillset and career • Generous vacation days so you can rest and recharge • Mental, physical, and financial wellbeing tools • Travel industry professional perks and discounts • Inclusive work environment where diversity is celebrated • Reasonable and necessary accommodations