Merchant Implementations Manager

🕒 March 18

🏢🏡 London – Hybrid

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

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Swap

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2022

🛍️ eCommerce

☁️ SaaS

🤖 Artificial Intelligence

eCommerce • SaaS • Artificial Intelligence

Swap is an AI-powered commerce platform that replaces static websites with an "agentic storefront" — an AI-led, conversational shopping experience that guides customers from discovery through virtual try-on to checkout. The company also provides back-office commerce operations tools for global brands, including cross-border pricing, tax and duty calculation, returns automation, inventory demand signals, and Shopify/API integrations to streamline fulfillment and compliance. Swap is positioned to help e-commerce and retail brands increase conversions, reduce returns, and simplify international operations.

📋 Description

• Lead merchants through the end-to-end onboarding process, managing both technical and operational workstreams to ensure a smooth and timely launch. • Conduct technical discovery to understand merchant systems, data structures, workflows, and integration requirements. • Configure and test merchant environments — including API connections, workflow logic, data mappings, and platform settings — to ensure alignment with business goals. • Support merchants through integration troubleshooting, analysing payloads, logs, and system behaviour to drive resolution. • Communicate clearly and proactively with merchant stakeholders, providing guidance, updates, and recommendations throughout the onboarding journey. • Deliver effective training and enablement sessions to help merchant teams confidently adopt Swap’s products and workflows. • Collaborate closely with Product, Engineering, Operations and Sales teams to escalate issues, validate solutions, and relay insights that can improve product and process. • Use data and implementation metrics to monitor onboarding progress, identify risks early, and continually refine the onboarding playbook.

🎯 Requirements

• 2–5 years experience in technical onboarding, implementation engineering, solutions engineering, or a hybrid technical–client delivery role. • Strong understanding of APIs, JSON, HTTP, and web technologies, with the ability to diagnose and resolve integration issues. • Comfortable interpreting data to inform decision-making and troubleshooting. • Ability to translate technical concepts for both technical and non-technical audiences, building confidence and clarity for stakeholders. • Strong organisational and prioritisation skills, capable of owning multiple onboarding projects simultaneously. • Proven ability to drive implementations forward efficiently — managing complexity, maintaining momentum, and achieving successful outcomes within tight timelines. • A product-curious mindset, able to learn new systems quickly and shape workflows that maximise user value. • Previous experience in an eCommerce environment, knowledge of Shopify and/or logistics operations is highly desirable

🏖️ Benefits

• Competitive base salary. • Stock options in a high-growth startup. • Competitive PTO with public holidays additional. • Private Health. • Pension. • Wellness benefits. • Breakfast Mondays.