Customer Success Advisor – Health Plans

🔥 22 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

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Sword Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Sword Health is a digital health company that combines artificial intelligence with clinical expertise to provide world-class care for muscle, joint, and pelvic health conditions. By offering digital physical therapy and AI-driven care, Sword helps individuals recover from physical ailments from the comfort of their own home, avoiding surgeries and reducing the need for medications. The company provides employers, health plans, and individuals with personalized treatment plans that are cost-effective and have proven outcomes in pain reduction and improved productivity. Sword Health is dedicated to expanding access to high-quality care and ensuring health equity across global communities.

📋 Description

• Own the success of a concentrated portfolio of strategic health-plan relationships, protecting revenue retention and creating conditions for growth • Secure and expand approvals, channels, data, and subsidiary participation to put Sword in front of eligible members • Determine whether member access produces enrollment, utilization, and value • Build a multi-threaded network across economic, clinical, operational, and executive stakeholders • Interrogate claims, utilization, outcomes, guarantees, attribution, and ROI evidence • Lead account strategy, value communication, business reviews, and escalations • Partner with Sales on cross-sell and upsell • Mobilize Sword’s internal specialists within account plans • Identify emerging risks and opportunities, define strategy where playbooks do not exist, and drive execution across the organization

🎯 Requirements

• Substantial experience managing health plans as customers from a digital-health, healthcare-technology, benefits, navigation, PBM, payer-services, or similarly relevant vendor • Track record of retaining and growing consequential payer relationships, including securing marketing access or comparable downstream action • Working depth in claims and ROI economics, with ability to interrogate methodology, reconcile conflicting evidence, and stand behind the account position • Strong executive judgment and exceptional written and verbal communication across functions, levels, and competing stakeholder interests • Hands-on analytical self-sufficiency and a low-ego, high-ownership operating style • Willingness to travel domestically up to 10% • Ability to thrive in highly ambiguous environments where priorities evolve quickly and success depends on judgment rather than process • Demonstrated AI proficiency at least at Level 1 (uses AI daily to boost personal productivity)

🏖️ Benefits

• Additional benefits beyond total compensation; country-specific benefits vary and will be detailed separately • Private company stock options may be included in total compensation, where applicable • Variable, bonus, or sales incentives may be included in total compensation, where applicable

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