Senior Customer Success Manager, Health Plans

🔥 21 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sword Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Sword Health is a digital health company that combines artificial intelligence with clinical expertise to provide world-class care for muscle, joint, and pelvic health conditions. By offering digital physical therapy and AI-driven care, Sword helps individuals recover from physical ailments from the comfort of their own home, avoiding surgeries and reducing the need for medications. The company provides employers, health plans, and individuals with personalized treatment plans that are cost-effective and have proven outcomes in pain reduction and improved productivity. Sword Health is dedicated to expanding access to high-quality care and ensuring health equity across global communities.

📋 Description

• Lead the end-to-end lifecycle for a high-priority book of health plan business, driving retention, customer satisfaction, and revenue growth • Build strategic relationships with health plan customers and drive Sword’s clinical and economic outcomes • Navigate ASO, Fully Insured, Medicare, and Medicaid lines of business • Serve as the primary lead for the health plan’s employer portfolio and streamline the ongoing member experience • Translate complex data sets into compelling narratives and demonstrate impact through reporting and Business Reviews • Develop and maintain multi-year account success plans, identify expansion opportunities, mitigate churn risks, and align Sword’s roadmap with customer population health goals • Partner with Implementation and Marketing teams on launches and member enrollment targets • Own renewals and identify organic growth opportunities with Sales • Communicate payor feedback, regulatory requirements, and competitive intelligence to influence Product evolution • Mentor junior team members and contribute to scalable Health Plan Customer Success processes

🎯 Requirements

• Experience managing national and regional health plans across fully insured, ASO, and Medicare lines of business • 5+ years of experience in enterprise-level customer success/account management or related roles, ideally in digital health with health plan experience • Experience building relationships with team members, customer stakeholders, C-level executives, and third-party organizations • Strong understanding of the payor financial landscape, including medical loss ratios (MLR) and value-based care models • Strong process orientation and ability to identify needs and execute projects that improve Customer Success practices and partner relationships • Strong growth mindset and ability to influence through analytical and storytelling skills • Strong project management skills and ability to manage multiple customers and projects simultaneously • Ability to create structure within an ambiguous environment • Passion for bringing world-class healthcare to those who need it • Highly collaborative, goal-oriented, confident, adaptable, and comfortable working in ambiguity • Every hire must demonstrate at least Level 1 AI proficiency

🏖️ Benefits

• Additional benefits beyond total compensation; country-specific benefits vary and will be detailed separately • Variable, bonus, or sales incentives are included in the total compensation range • Private company stock options may be included in total compensation where applicable

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