Client Manager, EMEA

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2 days ago

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Symplicity

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Education • Recruitment • SaaS

Symplicity is a global leader in student engagement and higher education solutions. The company partners with universities worldwide to enhance student success, career readiness, employability, disability services, and student wellbeing. Symplicity provides platforms that improve student engagement, streamline workflows, and help universities manage conduct cases effectively. Their solutions include CareerHub, Symplicity Advocate, and UniHub, which support students by providing tools and connections to prepare for the job market. They enable universities to connect students with the right resources, ensuring they build in-demand skills and find career-launching opportunities.

51 - 200 employees

Founded 1996

📚 Education

🎯 Recruiter

☁️ SaaS

📋 Description

• Build and deepen trusted-advisor relationships to ensure successful delivery, adoption, and implementation of services. • Identify upsell and cross-sell opportunities within existing accounts and partner with Account Executives to pursue them. • Maintain up-to-date knowledge of industry trends, client best practices, and evolving needs across the Higher Education space. • Develop case studies, success stories, and client references to support the broader team. • Proactively identify at-risk clients and drive turnaround efforts. • Promote client engagement through webinars, feedback sessions, and roadshows. • Partner with the Billing team to resolve issues, manage invoices, and process new sales quotes. • Support the efficient implementation of new Symplicity systems in coordination with Transition Support Specialists. • Work closely with clients to define critical goals, KPIs, and success measures—and guide them in achieving those objectives. • Manage day-to-day client communications to ensure an exceptional experience with Symplicity systems.

🎯 Requirements

• Bachelor’s degree. • Native or fluent Arabic language skills (verbal and written) to effectively support clients across the EMEA region. • Proven track record of excellence in customer service, relationship building, and client satisfaction. • Strong problem-solving, analytical thinking, and attention to detail. • Exceptional written and verbal communication skills in English. • Genuine interest in Higher Education and technology-enabled student success. • Friendly, outgoing, high-energy personality with strong interpersonal skills. • Self-motivated, proactive, and comfortable managing priorities independently. • Flexible, collaborative team player with high ethical standards.