Senior Functional Remediation Coordinator

Job not on LinkedIn

November 26

🌪️ Kansas – Remote

Although this job is listed in Kansas, this company may be open to hiring remote in other states.

🏈 Ohio – Remote

Although this job is listed in Ohio, this company may be open to hiring remote in other states.

💵 $90k - $155k / year

⏰ Full Time

🟠 Senior

👔 Vice President

🦅 H1B Visa Sponsor

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Synchrony

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Banking • Finance • Fintech

Synchrony is a financial services company that provides a variety of financing solutions for everyday purchases. They offer specialized healthcare financing through their CareCredit product, along with online savings and business financing options. Synchrony Bank serves as their banking division, enabling customers to manage their retail and healthcare financing needs efficiently.

10,000+ employees

🏦 Banking

💸 Finance

💳 Fintech

📋 Description

• Senior Functional Remediation Coordinator (SFRC) leads complex consumer remediations that involve multiple levels of customer harm, ambiguity, or regulatory complexity. • Manages a portfolio of complex and moderately complex remediations. • Works with process owners, SMEs, and Analytics to identify impacted customer populations and assess the nature and extent of harm requiring remediation. • Handles remediation with ambiguous or undefined paths requiring strong business process knowledge. • Mentor and coach FRCs. • Manages escalations from FRCs. • Operates with high levels of autonomy, making decisions on remediation approaches. • Partners with leadership and stakeholders to drive initiatives that optimize customer remediation methods.

🎯 Requirements

• Bachelor’s degree in a financial or business-related field; OR in lieu of Bachelor’s degree, high school diploma and 9+ years of relevant work experience • 3+ years Project Management experience within Financial Services. • 7+ years’ experience in a financial services industry, operations, or customer service, sales, digital servicing setting • 2+ years of experience successfully managing remediations • Demonstrated ability to lead highly complex projects. • Experience in fostering alignment across cross-functional teams, setting expectations, and maintaining accountability. • Proficient with Microsoft Excel & PowerPoint • Excellent interpersonal, analytical, organizational, written and verbal communication skills.

🏖️ Benefits

• Annual bonus based on individual and company performance