Manager FSP 360

🕒 June 11

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Syneos Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🧬 Biotechnology

💊 Pharmaceuticals

⚕️ Healthcare Insurance

Biotechnology • Pharmaceuticals • Healthcare Insurance

Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. They translate unique clinical, medical affairs, and commercial insights into outcomes to address modern market realities. By utilizing advanced technologies and insights, Syneos Health collaborates with clients to speed the delivery of important therapies to patients worldwide, offering services that span the entire clinical-to-commercial spectrum.

📋 Description

• Develops and fosters strong, collaborative relationships with customers. • Solicits feedback from customer PoC (s) for continuous improvement of service delivery and to strengthen customer relationships on an individual or (PoC) country-specific level. • Responsible for delivery and compliance with agreed-upon KPIs in relation to daily activities of their team members; develops and executes mitigation and remediation plans for non-compliance as needed. • Responsible for headcount management, in relation to their own team, to ensure resource needs are identified and addressed in a timely fashion. • Responsible for creation of job requisitions at expected level of quality. • Proactively communicates and manages customer issues through assigned escalation channels. • Ensures quality and adherence to Standard Operating Procedures/Work Instructions (SOP/WIs) and compliance with federal and local guidelines and ICH GCPs. • Ensures all staff follow the required training and complete the required documentation. • Provides regular compliance updates to management accordingly. • Conducts oversight visits as required for Clinical Research Associates. • Responsible for all system updates, and compliance with systems and relevant procedure and practices applicable to the customer and Syneos Health processes. • Responsible for knowledge sharing across their own team to disseminate best practices and lessons learned in support of the overall FSP 360 operating model. • Makes informed and data-driven decisions that positively impact their own team's performance within the business unit. • Responsible for delivering BU revenue targets by attracting and retaining the right talent. • Responsible for balancing the right size and skill level team against the expected customer delivery. • May serve as a Company representative at professional meetings or seminars. • Responsible for active management of team members’ performance through the established Syneos Health process; at an individual contributor level. • Verifies that team members adhere to training guidelines, maintain their training records and individual and corporate training needs are identified and addressed. • Provides administrative oversight (for example, HR processes, timecards, expense reports). • Supports team members’ professional development through coaching, providing opportunities to increase knowledge and skill levels, and by delegating tasks commensurate with skill level. • Proactively works to ensure team members’ engagement, retention and turnover rates remain within expected levels. • Demonstrates commitment to diversity, equity, and inclusion through continuous development of all staff, modeling inclusive behaviors and proactively managing bias.

🎯 Requirements

• Bachelor’s degree or RN in a related field or equivalent combination of education, training and experience • Knowledge of Good Clinical Practice/ICH Guidelines and other applicable regulatory requirements • Knowledge of local laws • Multiple years of CRA experience in Germany • Line management experience • Excellent communication, presentation and interpersonal skills. • Moderate level of critical thinking skills expected. • Fluency in both German and English • Ability to manage required travel for monitoring evaluation visits

🏖️ Benefits

• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program. • We are committed to building an inclusive culture – where you can authentically be yourself.