Director, Customer Success – DACH

Job not on LinkedIn

🕒 February 25

🏢🏡 London – Hybrid

⏰ Full Time

🔴 Lead

🏆 Customer Success

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Synthesia

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

🔥 Funding within the last year

💰 $200M Series E - Synthesia on 2025-10

Artificial Intelligence • SaaS • B2B

<Synthesia> Synthesia is a SaaS AI video platform that enables businesses to create studio-quality videos without cameras, microphones, actors, or studios by using AI avatars and synthetic voiceovers. The platform supports 160+ languages, one-click translation/localization, an AI screen recorder, brand management, collaboration and analytics, and enterprise-grade security (SOC 2 Type II, GDPR). It’s marketed primarily to teams and enterprises for training, sales enablement, marketing, knowledge management and internal communications, helping companies scale video production while reducing time and cost.

📋 Description

• Driving Annual Recurring Revenue (ARR) through landing and expanding Enterprise customers in DACH • Establish a trusted advisor relationship with our clients, driving value from Synthesia products and services; Empower customers to achieve their goals and challenges with solutions in our platform while increasing usage and adoption. • Own the success of customers, including product adoption, value tracking and retention • Operational account planning, including account segmentation and capacity planning; • Recruit and retain a high performing team; • Coach, mentor and guide the team in developing consultative and solution-based account skills • Identify key success metrics and implement reporting to track performance; • Collaborate with peers within CS, building right sized frameworks and efficient processes that work for Synthesia’s customers • Liaise with the Product team to provide feedback and influence improvements of our product; • Retention and growth of our enterprise clients; • Ensure ROI and value is understood by clients, proactively looking for risks and opportunities. • The ability to build and make the business case for CS investments - with a bias towards action.

🎯 Requirements

• Speak German; • Experience building a customer success organization in a high growth environment, ideally a B2B SaaS startup / scale up / PLG; • Experience hiring and managing a team; • A track record in managing risk, forecasting, and identifying growth opportunities; • Skilled in navigating cross-functional relationships within a high-growth SaaS environment; • Experience with tools like Salesforce, Gong and Churnzero; • Excellent written and verbal communication skills; • Strong sense of ownership and eagerness to build and define the customer success function; • We would love to find leaders who are based in London; however, we are open to considering remote candidates based in DACH.

🏖️ Benefits

• A competitive salary + stock options in our fast-growing Series D start-up. • Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay • 25 days of annual leave + public holidays in the country where you are based. • Cycle to work scheme (London). • Regular socials. • Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK) • A generous referral scheme. • Pension contribution/salary sacrifice. • Work from home set up. • A huge opportunity for career growth as you’ll help shape a market-defining product.