Cloud Support Engineer

🕒 October 5

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 40 days.
• Jobs at this company usually fill in 90 days.
• No salary listed.

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SysEleven GmbH

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🔐 Security

Cloud Computing • SaaS • Security

SysEleven GmbH is a provider of advanced cloud and IT infrastructure solutions focused on offering sovereignty, security, and scalability for businesses. Specializing in OpenStack and Kubernetes technologies, SysEleven offers managed cloud services, container solutions, and managed Kubernetes operations designed to maximize IT agility and efficiency. Their services are tailored to meet high performance, security, and compliance requirements, making them suitable for sensitive data handling, secure IT operations, and diverse business applications, including e-commerce and enterprise workloads.

📋 Description

• Handle and independently resolve complex technical customer support requests related to cloud services (OpenStack, Kubernetes, S3, DBaaS) • Take responsibility for the operational management and continuous maintenance of the central support infrastructure • Operate the ticketing system, status page, and event management tools • Analyze support trends, identify structural bottlenecks, and derive measures to optimize products and processes • Develop and implement tool improvements and automations for internal support processes • Create, expand, and maintain technical documentation for internal and external knowledge bases • Evaluate new tools and take on specific engineering tasks in asset management and development • Ensure the operational support of the OpenStack-based cloud infrastructure • Assume end-to-end technical responsibility for assigned assets

🎯 Requirements

• Solid hands-on experience administering Debian-based Linux distributions, including Ubuntu and RHEL • Proficiency with the command line, including Bash and shell scripting • Ideally, knowledge of networking technologies, including LAN, routing, switching, and firewalls • Knowledge of operating core services, including DNS, DHCP, SSH, VPN, WWW, and FTP • Solid experience monitoring complex systems using tools such as Icinga, Zabbix, and Prometheus • Experience with modern backup strategies • Excellent communication and teamwork skills for cross-functional collaboration • Ideally, completed IT training as an IT Specialist for System Integration • Relevant knowledge of cloud or networking environments; certifications such as LPIC-1/2, CKA, LFCS, RHCE, or RHOS are a plus • Fluent German language skills at C1/C2 level

🏖️ Benefits

• 100% remote work possible • Full-time position • Clear ownership of assigned assets • Freedom to shape existing processes through your own tool development • Technically focused and collaborative environment • Knowledge sharing among equals • Strong support when analyzing complex problems • Trust-based environment with opportunities for professional development

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