Support Engineer

🕒 March 26

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 68%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 234 days.
• Reposted once.
• No salary listed.

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TAKTIQ

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏭 Manufacturing

💼 Consulting

☁️ SaaS

Manufacturing • Consulting • SaaS

TAKTIQ is a leader in the field of automatic line balancing and order sequencing, specializing in optimizing assembly lines for maximum efficiency. Their innovative software, AssemblySuite™, helps world-class manufacturers streamline their planning processes in the face of increasing complexity. With a strong focus on agile development and user-centric solutions, TAKTIQ is dedicated to advancing production planning and enabling manufacturers to enhance quality and efficiency in their operations.

📋 Description

• First point of contact for customers with questions about TAKTIQ and SEQUIQ • Manage and coordinate support requests in Microsoft Dynamics • Involve the appropriate experts • Communicate solutions and results to customers • Apply insights from support to continuously improve processes and products • Explore AI, automation, and new opportunities to further develop efficient, customer-focused support • Organize and coordinate on-call support

🎯 Requirements

• Commercial or technical vocational training, a degree, or comparable qualification • Strong affinity for IT • Technical understanding • Enthusiasm for trying out new technologies • Enjoyment of direct customer interaction • Strong service orientation • Structured, solution-oriented approach to work • Ability to remain calm and composed in challenging situations • Excellent German and English language skills

🏖️ Benefits

• Partial or fully remote work possible • Complimentary fruit and beverages • Subsidized cafeteria • Personal professional development budget for you to use as you choose • Company-supported retirement plan • Additional savings allowance • Air-conditioned office with height-adjustable desks • Excellent working atmosphere, including table football • Team events such as Release Day barbecues and breakfasts • Annual multi-day road trip with the entire team

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