Fraud Operations Manager

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September 24

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Tala

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Fintech • Artificial Intelligence • B2C

Tala is a fintech company that aims to break down financial barriers for individuals across Kenya, Mexico, the Philippines, and India through its innovative money app. The company provides a suite of financial services, including credit, payments, savings, and transfers, to empower their customers. Leveraging advanced artificial intelligence and machine learning technologies, Tala offers personalized financial experiences and creates digital financial identities for users who have been underserved by traditional finance institutions. With a focus on real-time money management, Tala's app simplifies access to instant credit and other financial services for millions, enhancing users' economic power and quality of life.

501 - 1000 employees

Founded 2011

💳 Fintech

🤖 Artificial Intelligence

👥 B2C

📋 Description

• Oversee daily monitoring of fraud and operational metrics to identify and react to emerging fraud trends. • Lead and conduct complex fraud investigations, from initial detection through to resolution. • Develop and implement new fraud controls, rules, and procedures to mitigate risk and reduce fraud losses. • Work closely with product, engineering, and data analytics teams to translate operational insights into scalable fraud prevention solutions. • Collaborate with customer support and compliance teams to ensure a seamless and customer-centric approach to fraud escalations. • Serve as the primary point of contact for fraud-related concerns, communicating findings and recommendations to key stakeholders. • Recruit, train, and mentor a team of fraud operations specialists and investigators. • Build a strong, collaborative team culture focused on continuous improvement and shared objectives.

🎯 Requirements

• Proactive and skilled in fraud operations and investigations • Experience leading and conducting complex fraud investigations • Ability to develop and implement fraud controls, rules, and procedures • Experience collaborating with product, engineering, data analytics, customer support, and compliance teams • Experience recruiting, training, and mentoring a team of fraud operations specialists and investigators • Strong collaborative spirit and ability to act as primary point of escalation for fraud-related concerns

🏖️ Benefits

• Remote-first approach • Offices in Santa Monica (HQ), Nairobi, Mexico City, Manila, and Bangalore • Diverse global team and commitment to inclusion