Senior Account Manager – Fluent Spanish

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October 31

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Talent Sam

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Recruitment • HR Tech • B2B

Talent Sam is a company that specializes in recruitment and HR services, focusing on providing highly-skilled, English-speaking talent from South Africa. They streamline the hiring process by vetting and sourcing candidates, handling employment contracts, and managing payroll, taxes, and compliance. Talent Sam acts as the employer of record, making international hiring simple and cost-effective. They cater to a variety of industries, including ecommerce, startups, marketing, sales, finance, and healthcare, ensuring fast turnaround and comprehensive management for their clients.

11 - 50 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

📋 Description

• Serve as the primary point of contact for high-profile homeowners, ensuring their needs are met with the highest level of service and responsiveness. • Advocate for property owners by proactively communicating investment performance, policy changes, and operational updates. • Collaborate with internal teams to address and resolve homeowner concerns efficiently and effectively. • Analyze financial reports and provide insights to homeowners regarding their property's performance, identifying areas for optimization. • Develop strategic solutions to enhance owner satisfaction and retention. • Provide mentorship, coaching, and guidance to Account Executives and Owner Relations Officers, ensuring they excel in their roles. • Lead regular team meetings, one-on-one performance reviews, and training sessions to drive individual and team success. • Establish clear performance expectations, monitor progress, and support career development opportunities within the department. • Foster a collaborative and solutions-oriented team culture that prioritizes owner satisfaction and operational excellence. • Partner with the Owner Experience & Training Manager to develop and implement efficient workflows and standard operating procedures. • Identify opportunities to optimize department processes to increase efficiency and effectiveness. • Represent the Owner Experience team in company-wide initiatives, contributing insights and recommendations for continuous improvement.

🎯 Requirements

• Bachelor’s degree in Business Administration, Hospitality, Marketing, Communications, or a related field. • 5+ years of experience in client relationship management, account management, or a similar role. • Proven track record of managing high-value clients and delivering exceptional service. • Strong leadership experience with a demonstrated ability to develop and mentor teams. • Excellent communication, negotiation, and interpersonal skills. • Ability to analyze financial reports and provide actionable insights. • Proficiency in project management tools and CRM software. • Highly organized, detail-oriented, and able to manage multiple priorities effectively. • Bilingual proficiency (English + Spanish or Mandarin Chinese).

🏖️ Benefits

• Promote a professional and cooperative working environment, based on mutual respect and trust. • Promote safe behavior in the workplace.