Support Engineer

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4 days ago

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Talentuch

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HR Tech • Recruitment • Enterprise

Talentuch is an experienced global IT recruitment company specializing in SAP and Microsoft Dynamics recruitment. With over seven years of expertise, Talentuch offers subscription-based and project-based models to meet a wide range of IT recruitment needs. The company prides itself on a team of 15 technical recruitment professionals who manage a capacity of over 300 technical interviews per month and secure more than 20 accepted offers monthly for clients. Talentuch provides an affordable recruitment service by eliminating high per-hire fees, focusing on delivering high-quality service and reliable tech talent acquisition globally.

11 - 50 employees

Founded 2017

👥 HR Tech

🎯 Recruiter

🏢 Enterprise

📋 Description

• Provide first-line support to customers in the APAC region • Troubleshoot and resolve issues by working with the DevOps and Engineering teams • Help users with basic maintenance and issue resolution • Spot service issues and quality gaps across different blockchains • Clarify quality expectations from the Dev and Product teams • Use data to suggest improvements and support overall service quality

🎯 Requirements

• Minimum of 2 years of experience as Support Engineer • Fluent in both English and Mandarin • Linux experience • AWS experience • Knowledge and experience with blockchain and crypto technology • Good understanding of crypto industry in APAC region is a plus • Excellent presentation skills, ability to simplify technical data into crystal clear ideas • Creative and entrepreneurial person with excellent teamwork skills and startup attitude

🏖️ Benefits

• Flexible work arrangements