Product Operations Specialist

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🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚡️ Product Operations

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Talogy

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1946

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

Talogy is a global provider of talent assessment, development, and consulting solutions that helps organizations hire, identify, and develop the right people. Talogy offers a SaaS assessment platform (TalogyTech) that integrates with ATS systems, a portfolio of psychometrically-backed assessments, and in-person consulting and coaching services. The company emphasizes data security, accessibility, in-house research and technology, and serves enterprise clients worldwide with solutions for hiring, leadership development, succession planning, and early-career talent.

📋 Description

• Developing a working knowledge of Talogy’s solutions and platforms. • Responding promptly and professionally to requests for client support, with the aim of ensuring satisfactory resolutions for all parties. • Taking calls and emails from clients and colleagues, handling them in a friendly and professional manner. • Scenarios can include (but not limited to): Answering general questions and requests for information about our products and platforms. • Processing product purchases. • Supporting set up of product demos. • Handling complaints or feedback on from clients. • Providing technical support where appropriate. • Onboarding new clients to Talogy platforms. • Tasks can include but not limited to: Liaising with colleagues or clients directly to gather the requirements using the relevant request templates. • Configuring new client accounts on Talogy platforms. • Configuring basic platform customisations eg branding, email templates & assessment packages. • Supporting clients to independently use Talogy platforms by providing supporting materials or running live platform training. • Running managed-service projects on Talogy platforms with limited support.

🎯 Requirements

• Strong IT skills and the ability to learn new systems and administrative portals quickly. • Proficiency with Microsoft Office products, e.g. Outlook, Excel, Word, Teams etc. • Previous experience in a client/customer service environment or SaaS is preferred. • Previous experience in the talent management industry is desirable but not required. • Demonstrable evidence of being able to collaborate effectively with others, manage personal assignments, and drive tasks through to resolution.