Technical Customer Success Engineer – IoT, French Speaker

🕒 September 1

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 20%

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Team8

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

💼 Consulting

🏥 Healthcare

🏭 Manufacturing

Consulting • Healthcare • Manufacturing

Team8 is a company builder and venture group that partners with entrepreneurs to co-found companies in enterprise technology, cybersecurity, artificial intelligence, fintech, and digital health industries. They focus on providing an unfair advantage to startups by integrating expertise, resources, and a community of C-level executives known as the 'Village'. Team8 emphasizes building innovative companies that address significant challenges and opportunities, with a model that involves leading investments in early-stage rounds and collaborating closely with enterprises to facilitate digital transformation.

📋 Description

• Onboard and support customers deploying IoT devices, ensuring smooth network connectivity • Troubleshoot IoT connectivity issues involving TCP/IP, DNS, VPN, and NAT • Perform packet analysis using tools such as Wireshark • Train customers on Monogoto’s backend and API usage • Configure network preferences and enable features such as reverse access through the Monogoto admin portal • Conduct regular account reviews • Monitor network health metrics and proactively resolve issues • Collaborate with internal teams on escalated problems and customer satisfaction • Contribute to technical documentation • Develop internal tools to better serve customers • Support French-speaking customers 30% of the time • Own selected CSM back-office projects

🎯 Requirements

• Technician degree • Fluent English • Excellent customer-facing and communication skills (verbal and written) • Fluent French (professional verbal and written) — mandatory • Ability to manage time efficiently and work with minimal supervision • Ability to create short videos explaining troubleshooting steps • Good Microsoft Excel skills • Ability to work efficiently and meet deadlines • Good communication and problem-solving skills • Experience with Zendesk — advantage • Experience with Kibana — advantage • Creating/using APIs or scripts — mandatory • Experience using helpdesk software — advantage • Experience in IoT or telecommunications industries — advantage • Experience creating user guides or tutorial videos — advantage • Understanding of cellular network technology and SIM card functionality • 3–5 years in technical support, helpdesk, telecommunications, or IoT • Ability to troubleshoot networking basics (TCP/IP, DNS, VPN) • Fluent in French and English

🏖️ Benefits

• No benefits, perks, or compensation extras are explicitly stated

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