Senior Support Engineer Tier 3

Job not on LinkedIn

July 30

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

+14 more states

⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🐎 Kentucky – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

💵 $73k - $80k / year

⏰ Full Time

🟠 Senior

📞 Support Engineer

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Tech Impact

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Non-profit • Technology • Social Impact

Tech Impact is a nonprofit organization that provides technology services and training with the goal of advancing social impact. Since its inception in 2003, Tech Impact has supported thousands of nonprofits in transforming their operations and aided individuals in starting careers in technology. The organization's services include full-service IT support, cloud migrations, web and digital strategy development, cybersecurity, data management, and technology planning and strategy consulting. Their workforce development programs offer training and job placement assistance in IT and customer service fields. Tech Impact is dedicated to providing resources and expertise to help nonprofits utilize technology efficiently so they can focus on their mission.

51 - 200 employees

Founded 2003

🤝 Non-profit

🌍 Social Impact

📋 Description

• Under general supervision, the Senior Support Engineer is responsible for providing multi-level support that includes diagnosing, troubleshooting, and resolving user issues in a fast paced-dynamic environment. • The Senior Support Engineer answers incoming support requests and issues escalated by other technical staff. • They analyze problems/issues/inquiries, assign severity levels to the appropriate technician, and follow through to resolution. • The Senior Support Engineer is also responsible for performing callbacks, ensuring issues are resolved in a timely manner and that ticket information is accurate. • Senior Support Engineers will be responsible for handling complex technical issues and project work.

🎯 Requirements

• 10+ years of IT experience with a broad background in IT infrastructure • Extensive hands-on experience in deploying and maintaining data networking systems, including SonicWALL and other firewalls, Cisco Meraki switches, Ubiquiti Unifi WAPs, and more • Experience administering a cloud-based IT services/infrastructure platform (Microsoft 365, Google Workspaces, AWS, Azure etc.) • Experience configuring / administering / managing a directory server (Active Directory, LDAP, Entra ID, etc.) • Advanced understanding of networking is required. Ability to configure/troubleshoot DHCP/DNS, VLAN’s, VPN, etc. • Experience deploying, maintaining, and supporting VMWare ESXi and/or Microsoft Hyper-V environments. • Experience managing and supporting VoIP systems • Excellent troubleshooting skills • Experience in a managed services environment preferred • Experience working for nonprofits preferred • Excellent communication, writing, analytical, and creative problem-solving skills • Excellent customer service skills, including the ability to translate technical information to non-technical users • Ability to manage multiple projects/tasks simultaneously with tight deadlines • Ability to work well in a team environment

🏖️ Benefits

• We pay 90% of associate and dependent medical benefits and cover your out-of-pocket medical expenses. • Paid Time Off - 15 days accrued in the first year • 10 Paid Holidays • 401K matches up to 3% of gross salary • Employer-paid life insurance benefit • We offer both remote & hybrid positions