Bilingual Customer Service Representative

Job not on LinkedIn

🕒 4 days ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $19 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

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TEKsystems

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

TEKsystems is a global IT and business services firm that provides technology consulting, talent solutions, managed services and workforce recruitment to enterprise clients. The company delivers cloud, digital and data services (including AI/ML and automation), application innovation, Agile/DevOps transformation, technology operations and digital experience work, and operates large-scale talent and managed service programs. TEKsystems works across industries (financial services, healthcare, public sector, telecommunications, retail/manufacturing, energy and more), maintains technology partnerships with major cloud and software providers, and reports more than $7B in annual revenue and 100+ locations worldwide.

📋 Description

• Deliver the highest level of customer service experience • Answer customer calls • Reset passwords • Assist with creating accounts • Upload documents • Answer general questions • Engage with customers over the phone and reply to online chat inquiries • Help customers manage their accounts • Verify eligibility for coverages and review healthcare options • Find creative solutions to consumer problems • Diagnose, assess, and resolve problems or issues in a timely manner • Stay informed about the company, product, and policies • Adapt to changing project and program updates • Demonstrate corporate values consistently • Complete required self-study, training, and testing • Follow regulated communication guidelines across all channels • Interpret and follow defined procedures and policies • Input customer information into a database • Perform various administrative duties as assigned

🎯 Requirements

• Entry-level position • Bilingual communication skills in English and Spanish • Extensive self-study, training, and testing required • Must pass required exams to proceed through training and certifications • Ability to follow regulated communication guidelines • Ability to interpret and follow defined procedures and policies • Ability to input customer information into a database

🏖️ Benefits

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)