Client Success Director

🕒 June 24

🌲 North Carolina, Ohio, +2 more states – Remote

🌲 North Carolina – Remote 🏈 Ohio – Remote 🍂 Massachusetts – Remote ⚔️ Virginia – Remote

💵 $165k - $225k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 27%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TELUS Digital

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

TELUS Digital is an award-winning digital consultancy that combines human-centered design, software engineering, data science and generative AI to create AI‑fueled digital experiences and platforms for global brands. The company provides services in experience strategy, UX research and design, engineering and architecture, data science and engineering, digital marketing, and product/project delivery, and operates Fuel iX™, an enterprise-focused generative AI engine to help businesses move AI initiatives into production. TELUS Digital emphasizes a collaborative culture, global hiring, and accessibility in its hiring practices.

📋 Description

• Own the commercial and strategic relationship with Amazon, focusing on retention, expansion, and net-new workstream growth. • Build trusted relationships with AI, data science, product, and operations leaders across Alexa, AWS AI Services, Amazon AGI, and other organizations. • Lead executive business reviews and strategic planning sessions aligned with Amazon’s AI roadmap and data needs. • Map the Amazon organization to identify white space, emerging priorities, and expansion opportunities. • Advocate internally for Amazon, surfacing insights that shape delivery execution, tooling priorities, and research investments. • Develop expertise across Data for Generative AI, Data Collection, Data Annotation, Data Validation, and Off-the-Shelf Datasets capabilities. • Guide Amazon stakeholders in designing scalable data programs for model training, fine-tuning, and evaluation. • Partner with Solutions Architecture and Delivery teams on customized proposals for Amazon’s data pipeline requirements. • Monitor AI training-data trends, labeling methodologies, quality frameworks, and responsible-AI regulations. • Maintain pipeline hygiene, forecast accuracy, and account-health reporting in Salesforce. • Manage renewals, expansions, and statement-of-work negotiations with Amazon stakeholders. • Collaborate with Delivery, Solutions Architecture, Finance, and Legal on client experiences and agreements.

🎯 Requirements

• 7+ years of enterprise account management or strategic sales experience. • Strong preference for experience working directly with Amazon or other large-scale technology companies. • 2+ years of experience in Data Collection, Annotation, and/or Validation services or adjacent AI/ML data services. • Deep familiarity with data workflows and quality frameworks across text, image, video, audio, and sensor data. • Strong understanding of how training data supports AI model development and evaluation. • Comfort discussing generative AI, agentic AI pipelines, and responsible AI principles with technical and business audiences. • Demonstrated success growing complex, multi-stakeholder enterprise accounts with long sales cycles and large contract values. • Exceptional executive presence and communication skills, with credibility at Director and VP level. • Proficiency with Salesforce and enterprise account management methodologies. • Consultative, client-first, curious, and solutions-oriented approach. • Ability to understand a client’s business before proposing a path forward.

🏖️ Benefits

• Bonus opportunity • Remote work within the US • Option to work from a major US office location • Diverse and inclusive workplace • Equal employment opportunities