Payment Operations Specialist – 6 Month FTC

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🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

⚙️ Operations

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tem

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

⚡ Energy

🛍️ eCommerce

☁️ SaaS

Energy • eCommerce • SaaS

tem is a company that empowers businesses to save on energy costs by directly purchasing from renewable energy generators. With its innovative RED™ product, tem simplifies the energy procurement process, offering transparency and a streamlined portal for managing contracts, quotes, and billing. The company aims to reduce the expense associated with traditional energy suppliers, enabling clients to cut energy costs by up to 25% while supporting the transition to renewable energy. tem's mission is to create accessible renewable energy solutions for all businesses, promoting sustainability and fair pricing within the energy market.

📋 Description

• Own the assembly and execution of the monthly £20m+ payment run. • Make sure every customer who should be billed is billed, and every payment owed is collected. • Reconcile incoming funds and resolve edge cases (BACS returns, back payments, misattributed funds). • Reduce key-person risk by documenting and de-risking the run so it no longer depends on one person. • Assemble the monthly payment run accurately and on time. • Validate that the right customers are charged the right amounts. • Execute the run and manage the reconciliation of funds afterwards. • Chase down billing and collection gaps so owed revenue actually lands. • Triage and resolve high-priority edge cases and exceptions. • Handle the operational admin that follows the run each month. • Map the current process end to end so it's no longer locked in one person's head. • Build the documentation and contingency that lets others run it confidently. • Flag the highest-value automation opportunities to the team building toward that.

🎯 Requirements

• Deep, hands-on experience running high-volume, complex payment or billing operations. • A track record of owning reconciliation end to end in a regulated or complex-transaction environment. • Strong first-principles operational thinking - can take a messy process and reflow it cleanly. • Available to start quickly and comfortable operating in a fast-moving, ambiguous environment. • Bonus points • Energy / utilities payments exposure (half-hourly metering, the utilities layer), though context is available from the wider team. • Exposure to automating or systematising payment operations.

🏖️ Benefits

• Six-month contract, with scope to extend or transition by mutual agreement. • Day rate to reflect the seniority and the urgency. • Remote first and flexible working, with clear core hours and no internal meetings on Friday afternoons.