Technical Support Technician

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November 5

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temperzone

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Hardware • Manufacturing • Energy

Temperzone is an established manufacturer of air conditioning equipment, operating in Australia and New Zealand for over 65 years. The company specializes in designing and manufacturing a diverse range of HVAC systems, including split systems, VRF systems, chillers, and heat pumps. Temperzone is dedicated to local manufacturing and sustainability, and it offers various support services, product selection tools, and technical information to assist customers in selecting the right air conditioning solutions for different market sectors such as residential, commercial, and hospitality.

501 - 1000 employees

Founded 1956

🔧 Hardware

⚡ Energy

📋 Description

• Offering general and technical support for all Hitachi products in the Australian market. • Assisting service agents with spare parts selection and providing technical service and commissioning support via phone, email, or fax. • Liaising with service agents, contractors, and consumers to ensure seamless support. • Supporting the classification and reuse of returned goods, and assisting with epidemic failure investigations and parts recovery. • Conducting training sessions on Hitachi products—internally and externally—and hosting product seminars as per set schedules. • Providing start-up and commissioning assistance, as well as technical investigations for fault finding. • Assisting the warranty team with parts or technical inquiries and evaluating service agents. • Demonstrating product operations and commissioning processes to installation/service contractors as required.

🎯 Requirements

• Minimum 10 years’ experience in the air conditioning industry with strong technical knowledge of system design • Proven HVAC service, diagnostic, and commissioning experience, including system controls and mechanics • Excellent verbal and written communication skills with a strong customer service focus • Ability to lead, mentor, and share technical knowledge with internal teams and external partners • Experience resolving customer disputes and providing practical, solutions-focused support • Strong understanding of installation best practices and relevant industry codes • A collaborative, team-oriented mindset with the ability to work independently and manage priorities effectively

🏖️ Benefits

• Employee Assistance Program – free counselling and wellbeing support