Director, Customer Success – EMEA

🕒 September 23

🇬🇧 United Kingdom – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

TENEX.AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

🔒 Cybersecurity

🤖 Artificial Intelligence

☁️ SaaS

Cybersecurity • Artificial Intelligence • SaaS

TENEX. AI is a cybersecurity company that specializes in offering AI-driven Managed Detection and Response (MDR) services. They provide comprehensive solutions for threat management, security automation, and rapid incident response, ensuring organizations can detect and neutralize cybersecurity threats in real-time. TENEX leverages advanced AI technology to automate routine security tasks and enhance operational efficiency, allowing enterprises of all sizes to scale their cybersecurity measures and maintain robust protection against emerging threats.

📋 Description

• Serve as the senior customer success point of contact for named strategic EMEA accounts • Drive onboarding, adoption, value realization, and executive alignment for MDR engagements • Act as the in-region escalation point and trusted advisor for security leaders across EMEA • Hire, onboard, and develop the EMEA customer success team • Scale the function from one person to a multi-person pod • Run interview loops and build an in-region, in-time-zone talent bench • Establish QBRs, health reviews, escalation paths, and the local operating rhythm within the global CS framework • Partner with EMEA commercial leadership on account strategy, expansion planning, and regional go-to-market • Represent EMEA customer feedback to global customer success, product, and delivery teams • Partner with Project Management on onboarding delivery and time-to-value • Own regional gross revenue retention, net revenue retention, and time-to-value outcomes • Explain TENEX's data-residency and compliance posture in onboarding conversations

🎯 Requirements

• Deep background in MDR, managed security services, or a comparable high-touch B2B managed-services / SaaS environment • Track record of scaling a customer success team from roughly 1 to 5+ people • Demonstrated player-coach experience, including carrying strategic accounts and hiring and developing a team • Strong command of gross revenue retention (GRR), net revenue retention (NRR), and related operational levers • Executive presence with security leadership and comfort owning enterprise CISO relationships • Native or near-native English • Based in or willing to relocate to London • Flexibility to work across EMEA time zones and maintain overlap with an AMER-based global team • Familiarity with the EMEA security and regulatory landscape, including GDPR and data-residency considerations (nice-to-have) • Experience standing up customer success in a region for an internationally scaling company (nice-to-have) • Exposure to Google SecOps or adjacent detection-and-response tooling (nice-to-have) • Additional European language(s) (nice-to-have) • Legal right to work in the country where the role is based

🏖️ Benefits

• Competitive salary and benefits package • Opportunities to expand knowledge in AI, cybersecurity, and emerging technologies • Collaboration with a talented and innovative team • Opportunity to work with cutting-edge AI-driven cybersecurity technologies and Google SecOps solutions