Global QA Director

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🔴 Lead

🔧 QA Engineer (Quality Assurance)

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This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

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Testronic

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

💼 Consulting

📣 Marketing

🏭 Manufacturing

Consulting • Marketing • Manufacturing

Testronic is a distinguished outsource partner with over 20 years of experience, specializing in providing quality assurance (QA) testing, localization, and player support services to game developers and publishers globally. Renowned for their elevated level of service, Testronic is committed to understanding and aligning with their partners' development processes. The company prides itself on its adaptability, experienced personnel, and a deep-rooted dedication to delivering quality services. Testronic's comprehensive offerings include Functionality QA, Localization QA, Compatibility QA, and Compliance QA, among others. The company's excellent reputation is reflected in its awards, including the 2023 TIGA Award for Best QA & Localization Provider, showcasing its significant contribution to the gaming industry.

📋 Description

• Define, implement, and maintain world-class QA standards across all Testronic testing operations. • Ensure consistency, quality, and effectiveness of QA delivery across all sites and service lines. • Partner with operational leadership to identify improvement opportunities and raise testing performance. • Establish measurable definitions of quality, performance, and delivery excellence. • Drive accountability, continuous improvement, and operational excellence. • Build credibility with testing teams and leadership through visible engagement and hands-on support. • Develop and upskill QA Leads, Senior Leads, and broader QA teams across multiple locations. • Share best practices, coaching frameworks, and leadership development approaches. • Build scalable QA capabilities supporting business growth and evolving client requirements. • Partner with Talent Acquisition, HR, and Learning & Development on competencies, career paths, and training programs. • Promote leadership readiness and succession planning. • Define and monitor QA metrics including quality, throughput, rework, efficiency, utilization, and defect discovery effectiveness. • Use data and trend analysis to identify risks and improvement opportunities. • Refine workflows, reporting practices, and quality controls based on measurable outcomes. • Support tools, automation, and process improvements that increase efficiency while maintaining quality. • Identify opportunities to leverage automation, AI, and emerging technologies. • Partner with Technology, Data, and Operations teams to implement innovative QA solutions. • Keep testing environments, tooling, and methodologies aligned with industry best practices. • Advise internal stakeholders and clients on QA quality, testing practices, and delivery excellence. • Collaborate with Program Management, Account Management, Operations, and Delivery teams. • Support the commercial team, including oversight and leadership of pilots. • Represent QA excellence during client engagements, audits, reviews, and strategic discussions.

🎯 Requirements

• Extensive experience leading QA functions within large-scale video game testing environments. • Proven experience managing, developing, and upskilling large QA organizations and distributed teams. • Deep expertise in testing methodologies, test planning, defect management, risk assessment, reporting, and quality assurance best practices. • Demonstrated success establishing and scaling standardized QA processes across multiple teams, projects, or locations. • Strong technical background combined with a customer-oriented mindset. • Experience using data, KPIs, and operational metrics to drive performance improvements and business outcomes. • Proven ability to influence without direct authority and build alignment across diverse stakeholder groups. • Excellent communication and stakeholder management skills, with the ability to translate technical concepts into business impact. • Strong collaboration skills and a reputation as a highly effective team player. • Ability to quickly establish credibility and trust with teams at all levels of the organization. • Willingness and ability to travel internationally on a regular basis. • Experience within outsourced services or managed service delivery environments. • Experience implementing or scaling AI-enabled QA solutions and test automation capabilities. • Background supporting rapid organizational growth, transformation, or global expansion. • Experience designing training programs, competency frameworks, and career development pathways. • Familiarity with utilization management, operational efficiency metrics, and cost-to-serve models.