Onboarding Consultant

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November 22

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The Access Group

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SaaS • B2B • HR Tech

The Access Group is a provider of cloud-based, industry-focused business management software and services. It offers modular SaaS solutions — including finance and accounting, HR and payroll, learning and compliance, CRM, ERP, payments and managed IT — tailored to sectors such as charities, education, construction, healthcare, hospitality, recruitment, warehousing and wholesale. The company serves other organisations with integrated, enterprise-grade tools, supported by professional services, customer success and global operations to help customers streamline operations and meet regulatory and sector-specific needs.

5001 - 10000 employees

☁️ SaaS

🤝 B2B

👥 HR Tech

📋 Description

• Lead end-to-end CRS onboarding projects from planning through go-live • Conduct discovery sessions to understand client requirements and align configurations • Configure CRS environments and workflows to meet property-specific needs • Perform QA, validation, and troubleshooting to ensure readiness and system accuracy • Deliver training that enables users to confidently adopt best practices • Maintain project plans, documentation, and client-specific configuration details • Serve as the primary point of contact during onboarding, ensuring smooth handoff to Support post-go-live • Partner with Development, Product, and Support teams to resolve issues and enhance implementation processes • Track adoption and proactively drive actions that accelerate time-to-value

🎯 Requirements

• Required Experience delivering software onboarding or implementations; hospitality systems strongly preferred • Strong organization, follow-through, and ownership of timelines and deliverables • Technical aptitude with ability to learn system configuration / data workflows • Excellent communication and customer-facing skills (virtual + written) • Ability to manage multiple priorities in a dynamic environment • Preferred Experience with hotel CRS / PMS / CRM / RMS platforms • Experience in hospitality operations, reservations, revenue management, or distribution • Familiarity with API integrations or data mapping concepts • Experience with process documentation / SOP creation • Work Authorization: Candidates must be authorized to work in the U.S. without employer sponsorship for this opportunity.

🏖️ Benefits

• 22 days paid time off • 11 company paid holidays • medical, dental & vision insurance • 5% 401(k) company match • a range of other benefits that you can choose from