Senior Site Reliability Engineer

🕒 6 days ago

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The Access Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🏥 Healthcare

🏨 Hospitality

Consulting • Healthcare • Hospitality

The Access Group is a provider of cloud-based, industry-focused business management software and services. It offers modular SaaS solutions — including finance and accounting, HR and payroll, learning and compliance, CRM, ERP, payments and managed IT — tailored to sectors such as charities, education, construction, healthcare, hospitality, recruitment, warehousing and wholesale. The company serves other organisations with integrated, enterprise-grade tools, supported by professional services, customer success and global operations to help customers streamline operations and meet regulatory and sector-specific needs.

📋 Description

• Serve as the senior escalation point for complex P1/P2 production incidents, owning cross-system triage and permanent architectural remediation • Lead platform-level architecture reviews for reliability, scalability, security, and operational standards • Identify systemic failure patterns and translate them into architectural changes, design standards, and platform improvements • Own availability, reliability, performance, and scalability of production systems • Define, track, and improve SLOs, SLIs, and operational KPIs • Develop and maintain Terraform infrastructure-as-code solutions, including modules, state management, and governance • Eliminate operational toil through automation, self-service capabilities, and platform tooling • Build and maintain automation frameworks using Bash, PowerShell, and related scripting technologies • Administer and architect Microsoft Azure solutions, with AWS as a secondary platform • Operate Kubernetes in production, including cluster management and platform maintenance • Manage hybrid-cloud environments, virtual machines, networking, and distributed infrastructure • Maintain Datadog observability and PagerDuty alerting configurations • Design infrastructure controls for PCI-DSS, SOC 1/2, and ISO 27001 compliance and support audits • Partner with Engineering, Product, Security, and Operations on CI/CD, releases, and DevOps maturity • Mentor engineers and influence organizational infrastructure design standards

🎯 Requirements

• 8+ years in Site Reliability Engineering, Platform Engineering, or Infrastructure Engineering • Direct ownership of complex production platforms at scale • Senior technical escalation experience for cross-team incidents and architectural remediation • Expert Microsoft Azure infrastructure experience and working knowledge of AWS • Deep Kubernetes production expertise • Advanced Terraform and Infrastructure-as-Code skills, including module design, state management, and governance • Strong Bash scripting and operational automation development • Networking fundamentals including firewalls, DNS, routing, VPN, troubleshooting, and Cloudflare edge services • Active Directory administration and hybrid identity experience • CI/CD pipeline design and deployment workflow improvement experience • Datadog, PagerDuty, or equivalent observability and alerting experience • Experience in compliance-regulated environments, including PCI-DSS, SOC 1/2, and ISO 27001 • Ability to influence across organizational boundaries without direct authority • Applicants must reside within the Eastern or Central time zones • Authorization to work in the U.S. without employer sponsorship is required • Preferred: Puppet or equivalent configuration management administration • Preferred: Microsoft SQL Server administration • Preferred: Meraki firewall policy management • Preferred: AI-driven operational workflows and Model Context Protocol (MCP) development • Preferred: Internal developer platform or platform engineering initiative leadership • Preferred: Large-scale SaaS or high-availability platform support • Preferred: Scala and/or Java infrastructure-level knowledge • Preferred: Azure Solutions Architect Expert, Azure Administrator Associate, AWS Solutions Architect, or CKA certification

🏖️ Benefits

• 22 days paid time off • 11 company paid holidays • Medical insurance • Dental insurance • Vision insurance • 5% 401(k) company match • Range of other selectable benefits • Competitive salary • Development and career progression opportunities • Home-based/remote work arrangement