Business Integration Analyst

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The Citation Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1995

📋 Compliance

☁️ SaaS

👥 HR Tech

💰 Private equity on 2025-01

Compliance • SaaS • HR Tech

The Citation Group is a global compliance and workplace risk management company that helps businesses protect people, reputations, and the environment. It provides a mix of advisory services (HR and employment law, health & safety, certifications such as ISO/NDIS/SSIP), background screening, cybersecurity advice, and sustainability/waste management, alongside technology products — a compliance platform, e-learning, payroll and identity verification capabilities. The company operates across the UK, Australia, New Zealand and Canada, reports large-scale software usage and client counts, and has grown via acquisitions and investment to expand payroll, digital identity and HR technology offerings.

📋 Description

• Lead structured discovery of each acquired business at the point of onboarding into the integration programme • Document current-state processes, systems, data flows, commercial models, and organisational structure • Produce a clear, evidenced as-is baseline that informs integration design decisions and surfaces early risks • Ensure discovery outputs are shared with the Enterprise Architect to support end-state architecture design • Translate discovery findings and integration objectives into structured, actionable requirements • Work with workstream leads and business SMEs to capture functional and non-functional requirements across commercial, operational, technology, and people dimensions • Own the requirements register for each integration, maintaining traceability from business need through to delivery • Validate requirements with stakeholders and ensure sign-off prior to solution design • Define the target operating model for each acquired business post-integration, covering organisational structure, roles, processes, and ways of working • Identify gaps between the current state and the target model, and frame these as integration decisions or workstream inputs • Ensure the operating model is aligned with Citation Group's wider organisational standards and the specific commercial rationale for the acquisition • Map end-to-end customer journeys for all cross-sell opportunities identified through the integration • Work with Commercial, Marketing, and Product stakeholders to design target journeys that maximise revenue realisation from the acquired customer base • Ensure cross-sell journey designs are documented and handed over to delivery teams with sufficient clarity to act • Design target-state processes across key integration workstreams, including customer onboarding, account management, billing, support, and offboarding • Produce process maps (swimlane or equivalent) to the level of detail required for system configuration, training, and operational handover • Identify process risks, dependencies, and exception flows, and ensure these are captured in the programme RAID log • Support the Integration Programme Director in maintaining business case integrity throughout delivery — tracking whether integration activity remains aligned to the original value creation thesis • Flag material deviations from the original commercial rationale and bring these to SteerCo attention with supporting evidence • Contribute to post-integration reviews by evaluating whether business case assumptions proved accurate and documenting lessons for future acquisitions

🎯 Requirements

• Proven experience as a Business Analyst in complex change, transformation, or integration programmes • Strong process analysis and mapping skills; able to conduct discovery independently and document findings clearly • Ability to translate business complexity into structured requirements that delivery teams can act on • Experience designing operating models or customer journeys in a commercial environment • Excellent stakeholder engagement skills — comfortable working with senior leaders and operational SMEs alike • Strong written communication; able to produce high-quality documentation under programme time pressure. • Experience in M&A integration or post-deal transformation (Desirable) • Familiarity with SaaS, eLearning, HR tech, or compliance services businesses (Desirable) • Exposure to CRM/billing platform migrations (Salesforce, Dynamics, Chargebee, Stripe) (Desirable) • Understanding of commercial cross-sell and upsell flows (Desirable) • Experience of working with HR, Payroll, WFM , Health & Safety, Compliance, ISO, verification products (Desirable) • Project Management skills (Desirable) • Experience working in a PE-backed, multi-entity environment (Desirable)

🏖️ Benefits

• 25 Days of Holiday + 8 Bank Holidays • Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU. • Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra one week of holiday to bask in the glow of post-wedding happiness. • Growing Families : We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family. • Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.