Onboarding Program Manager

🕒 October 20

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

👻 Ghost score 12%

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• Open for 23 days.
• No salary listed.

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The Sequoia Project

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

🤝 Non-profit

🏛️ Government

Healthcare • Non-profit • Government

The Sequoia Project is a nonprofit collaborative that advances secure, interoperable health information exchange across the U. S. It operates and supports national interoperability initiatives and programs—highlighted in the provided site content by TEFCA/RCE involvement, interoperability testing, payer-to-payer API work, pharmacy privacy & consent, public health information sharing, RSNA image share validation, and consumer engagement efforts. The organization convenes members, governs cross-industry programs, and works with government and private stakeholders to improve data usability and standards-based clinical data sharing.

📋 Description

• Guide health systems, ambulatory providers, HIEs, governmental agencies, and other customers through eHealth Exchange onboarding • Manage onboarding from initial inquiry and application through testing and production activation • Prepare implementation status reports and proactively resolve gaps and issues • Educate applicants about joining eHealth Exchange, testing requirements, and applicable use cases • Encourage current customers to adopt new eHealth Exchange services and use cases • Facilitate calls with federal agencies regarding outreach and onboarding activities • Guide applicants and participants to technical standards, directory files, specifications, testing resources, and policy support • Develop and manage technical onboarding plans covering prerequisites, testing, technical validation, and activation • Maintain customer records, contacts, and deployed services • Create annual contracts and provide Accounting with invoicing information • Update contracts with invoicing and payment details • Process legal agreements and facilitate requested changes • Collaborate with cross-functional teams and maintain relationships across business groups • Produce requirements documents describing workflow and data, functional, and operational needs • Anticipate customer needs and coordinate resolution of operational issues • Deliver enhancements and continuous process improvements • Host the Monthly All Participant Call and prepare meaningful agendas with qualified presenters • Respond to Administrator@ehealthexchange emails, coordinate introductory calls, triage issues, and answer questions within required timeframes • Ensure coverage during absences • Conduct applicant testing and submit messages in validation and production environments • Coordinate with certificate sponsors • Assist with other assigned projects

🎯 Requirements

• Bachelor’s degree or equivalent experience • 5+ years of work experience in a client-focused role with increasing responsibility • Minimum 3+ years of program/project management experience, preferably in health IT or HIE • Consultant experience preferred • Business Associate Agreement contracting experience preferred • Experience with InterSystems HealthShare and IRIS for Health preferred • Operational knowledge of health IT interoperability transactions preferred, particularly workflow, technology, and business process intersections • Demonstrated technical capability and ability to communicate technical details to non-technical individuals • Consulting and customer-facing implementation skills • Strong project management and process improvement skills • Ability to multitask, meet deadlines, and produce deliverables against target dates • Strong problem-solving and critical-thinking skills • Ability to work with senior-level customer management, typically Director/CIO • Exceptional interpersonal, influencing, negotiation, and leadership skills • Proficiency in Microsoft Office Suite • Excellent attention to detail and communication skills • Ability to work on a computer for extended periods • Ability to stand or sit for extended periods • Ability to lift 15 to 20 lbs occasionally • Currently authorized to work full-time in the United States without current or future employer sponsorship

🏖️ Benefits

• Limited overnight travel, typically no more than 5 trips annually • Full-time employment • Exempt status

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