The Disruptors Den
B2B • Startup • Social Impact
The Disruptors Den is an organization that focuses on innovation and entrepreneurship, providing a platform for startups and new ideas to thrive. It serves as a community for disruptors and visionaries seeking to challenge the status quo and drive change in their respective industries. The goal of The Disruptors Den is to connect like-minded individuals and foster an environment conducive to growth and collaboration.
51 - 200 employees
Founded 2023
🤝 B2B
🌍 Social Impact
Support Engineer
Job not on LinkedIn
November 18
The Disruptors Den
B2B • Startup • Social Impact
The Disruptors Den is an organization that focuses on innovation and entrepreneurship, providing a platform for startups and new ideas to thrive. It serves as a community for disruptors and visionaries seeking to challenge the status quo and drive change in their respective industries. The goal of The Disruptors Den is to connect like-minded individuals and foster an environment conducive to growth and collaboration.
51 - 200 employees
Founded 2023
🤝 B2B
🌍 Social Impact
📋 Description
• Own and resolve technical support requests from customers with speed, clarity, and accuracy. • Handle full-stack troubleshooting across frontend, backend, APIs, databases, and integrations. • Provide technical guidance to Support Agents, resolving both Tier 1 inquiries (user guidance, product behavior) and advanced technical cases. • Investigate front-end issues using DevTools, reading server logs, and performing network troubleshooting. • Investigate REST and GraphQL API requests, authentication issues, and integration failures. • Troubleshoot and resolve system-level issues independently; escalate only confirmed defects to Engineering. • Execute high-privilege technical processes in production (e.g., running specific scripts on internal applications). • Write internal documentation, root cause analyses (RCA), and knowledge base content. • Collaborate with Engineering to improve product reliability and supportability. • Identify recurring technical issues and propose automation or system fixes to eliminate them.
🎯 Requirements
• 2+ years of hands-on full-stack web development experience (frontend + backend). • Strong debugging experience in JavaScript, Python, or Ruby applications and web environments. • Proficiency with Linux systems (Bash commands, SSH, permissions, logs). • Strong experience with REST APIs and GraphQL (testing, debugging, authentication). • Database experience with MySQL or PostgreSQL (queries, joins, troubleshooting). • Familiarity with AWS services (ECR, Lambda, RDS, S3, EC2, ElasticBeanstalk, Kinesis, etc.). • Experience using browser and network debugging tools (Chrome DevTools). • Excellent English communication—clear, patient, and precise in writing and speech. • Fluency in at least one backend or scripting language: TypeScript, Ruby, or Python. • Experience with Postman, cURL, or Insomnia for API debugging. • Familiarity with ticketing platforms (Zendesk/Freshdesk) and incident workflows.
🏖️ Benefits
• Health insurance • Professional development opportunities • Paid time off • Remote work options
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