Network Success Coordinator, LTCI

🕒 October 27

🇺🇸 United States – Remote

💵 $19 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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The Helper Bees

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51 - 200 employees

🏥 Healthcare

📦 Logistics

💼 Consulting

Healthcare • Logistics • Consulting

The Helper Bees is a company that offers innovative solutions for aging-in-place, focusing on providing non-medical services that enable older adults to live independently at home. The company has built a comprehensive platform that supports payers and service providers by integrating services such as long-term care insurance claims support, home care, and digital invoicing. With a nationwide network of credentialed service providers, The Helper Bees ensures quality and streamlined care delivery through ongoing monitoring and a seamless payment process. Their platform helps reduce healthcare costs, improve health outcomes, and supports families throughout the claims process by collaborating with Long-term Care Insurance Carriers and Medicare Advantage Plans.

📋 Description

• Support partner requests for client assessments • Utilize proprietary technology, dashboards/pipelines, CRM functionality, and associated platforms to acknowledge, schedule, document, and monitor benefit eligibility assessments • Conduct high-volume inbound and outbound telephonic scheduling • Collaborate with the manager to analyze performance and redirect efforts as needed • Maintain consistent progress toward intended outcomes and goals through KPIs • Self-manage follow-up engagements as needed • Monitor dashboards and take appropriate action on referral escalations • Maintain customer satisfaction • Maintain end-to-end turnaround time within SLAs, targeting an average TAT of less than 10 days • Resolve customer issues and manage 85% of incoming calls • Perform other duties as assigned or necessary

🎯 Requirements

• 2+ years of customer service or related experience • Outbound/inbound calling experience highly preferred • Professional phone demeanor and written communication • Ability to self-manage daily efforts and work autonomously in a remote work environment • Interpersonal and critical thinking skills • Computer proficiency and comfort learning new technology platforms • Must be 18 years of age or older • Office Suite and Google Suite experience highly preferred • Reliable internet connection • Designated work environment conducive to professional phone calls and sensitive data • Ability to remain at the designated workstation for the duration of the workday • Ability to constantly operate a computer, phone, VoIP, and other office productivity machinery • Ability to communicate information and ideas clearly and exchange accurate information • Ability to observe details at close range, typically on a computer screen • Selected candidates may be required to undergo a background check and/or drug screen

🏖️ Benefits

• Fully remote work at approved locations within the United States • Flexible remote work environment • Reasonable accommodations for qualified individuals with disabilities during the job application and interview process

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