Customer Success Manager

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🕒 September 30, 2025

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SI-UK Global

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📚 Education

🎯 Recruiter

👥 B2C

Education • Recruitment • B2C

SI-UK Global is a company focused on the recruitment and placement of international students into universities and higher education institutions worldwide. They offer services for students seeking educational opportunities, providing assistance with applications, admissions, and student recruitment processes. Additionally, they may be involved in organizing educational events and providing insights and strategies to enhance student engagement and success in international education environments.

📋 Description

• Act as trusted point of contact for clients and manage day-to-day client communication • Coordinate delivery of booked packages (web adverts, newsletter banners, sponsored articles, webinars) • Identify opportunities for renewals and upsells to support revenue growth • Liaise with Sales, Marketing, and Events to ensure smooth project delivery • Support project management of bespoke events and act as client liaison during planning and delivery • Maintain accurate records and sales orders in CRM systems (HubSpot) • Represent The PIE at virtual, hybrid, and physical events to support clients and Events team • Support Sales with post-sales communication, renewal discussions and ticket sales • Track client success through reporting and insights and contribute to KPIs such as retention and satisfaction

🎯 Requirements

• Some experience in client relationship management, customer success, or account management (internship or entry-level experience welcome) • Strong communication skills • Strong organisational skills and ability to manage multiple priorities • Collaborative approach and willingness to learn and take on feedback • Interest in the international education sector • Comfortable using CRM software (e.g., HubSpot) • Proficient with Microsoft Office • Willingness to travel internationally for events occasionally • Right to work in the UK (candidates must have the right to work in the UK)

🏖️ Benefits

• Hybrid working (London, UK | Hybrid other UK locations considered) • Flexible, collaborative environment • Supportive culture with opportunities to grow • Access to industry experts • Opportunities for professional development and career progression • Occasional international travel to attend events • Inclusive and diverse workplace