Platform Success Manager – ServiceNow

Job not on LinkedIn

🕒 June 1

🇺🇸 United States – Remote

💵 $150k - $200k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Thinkahead Consultant Psychologist Pty Ltd

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏥 Healthcare

💼 Consulting

📚 Education

Healthcare • Consulting • Education

Thinkahead Consultant Psychologist Pty Ltd is a privately owned psychology firm that operates in both the clinical and corporate consulting spaces. In the clinical setting, they provide psychological assessment and interventions to individuals, children, couples, and families, collaborating with local GPs and health organizations. In the corporate arena, Thinkahead partners with organizations to facilitate transformation and enhance performance through corporate wellbeing initiatives, leadership development, coaching, and culture enhancement programs. Their approach combines psychological principles with innovative business strategies to create constructive work cultures and high-performing teams.

📋 Description

• Interfaces with customer executive sponsor to create their platform roadmap and shape demand for enterprise consumption. • Establishes regular cadence with clients to maintain product roadmap and ensure alignment to expected outcomes. • Maintain strong relationships and ensure highest level of customer satisfaction. • Serve as primary point of contact and escalation point to address client concerns. • Play a major role in client kickoff and onboarding process for each new assigned client. • Effectively articulate business cases and problem statements to technical delivery teams. • Participate in the staffing and recruiting efforts for additional delivery team resources. • Day-to-day team resource engagement/direction to ensure continual progress on client projects. • Monitor KPIs to ensure team production and client profitability. • Maintain in-depth product knowledge of the ServiceNow platform. • Participate in industry events as needed. • Participate in marketing events as needed. • Develop and build relationships with other AHEAD sales, pre-sales, and delivery team members. • Identify opportunities to upsell/cross-sell additional CDI products and services.

🎯 Requirements

• 5+ years of ServiceNow experience in overseeing platform deployments and support. • 3+ years of experience leading teams in dotted line or direct organizational structure. • Strong understanding of the ServiceNow platform capabilities and available integrations. • Previous experience as a ServiceNow platform owner a plus. • Certified System Administrator and/or Certified Implementation Specialist preferred.

🏖️ Benefits

• Medical, Dental, and Vision Insurance • 401(k) • Paid company holidays • Paid time off • Paid parental and caregiver leave • Plus more! See benefits https://www.aheadbenefits.com/ for additional details.