Account Manager

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September 30

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This is School

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Education • SaaS • B2B

This is School is an all-in-one educational technology platform that provides curriculum-aligned, teacher-approved multimedia resources, authentic videos, interactive exercises, assessments and downloadable worksheets for languages, geography and science. Built for schools and teachers, it streamlines lesson planning and assessment with tools like speaking and writing assessments, assignment management, and progress tracking, and is delivered as a subscription platform used by thousands of teachers worldwide.

11 - 50 employees

Founded 2011

📚 Education

☁️ SaaS

🤝 B2B

📋 Description

• Proactive outreach: Check in with clients when usage dips and re-engage them with practical steps. • Product adoption and on-boarding: Support renewing and new clients to get the most from the platform. • Retention & renewals: Keep your schools happy, so that they return for more. • Upselling & expansion: Spot opportunities to grow usage and impact across subjects, schools or groups. • Collaboration: Feed back what you hear to Product, Sales, and Support to improve the experience for everyone. • Reporting: Build and share CRM reports to inform your strategy and measure progress. • Strategy: Work closely with schools to help them meet their goals with tailored support and solutions.

🎯 Requirements

• An excellent and confident presenter, with exceptional training skills, online and in person. • A proactive doer who can spot early-warning signs of churn and respond quickly. • A trusted partner who can lead renewals, handle commercial documents, and expand accounts. • A strong communicator with excellent written and verbal skills. • A relationship builder, who is a passionate champion of great customer experiences. • A data lover and problem solver. • A confident CRM user with experience using reports, dashboards, and tracking health scores. • A warm and collaborative team player with a positive, can-do attitude, who believes in what we're doing and wants to be part of our mission.

🏖️ Benefits

• £35K + OTE bonus • Work with a passionate and friendly team • Develop your skills in a fast-paced SaaS company • 28 days holiday • 100% remote